Kobe Teppanyaki

"We LOVE Kobe! This is my dad’s favorite restaurant and I am here with him about once a month, even though I know he comes with other people frequently as well. We have never had any issue with the staff/food before tonight. We came in with a party of 12 for my dad’s birthday celebration, with reservation and everyone on time. We ordered drinks with no problem and when we got to the food there was a little mix up. I order the same thing every time, sharing a kids steak with my small child and ordering an extra soup and salad with a sushi roll (I ordered the salmon roll). The waitress told me there was no need to get an additional soup and salad because it would come with my food. Confused because every other time I’ve been here I do not receive the soup and salad with sushi. But trusted after repeating I wanted the sushi that she understood what I wanted. Everything seemed cleared up until the cook was double checking everyone’s order, he got to me and said salmon, which I then repeated “yes I am having the salmon sushi roll.” He put salmon on anyways but not thinking twice because I had not paid attention to what the rest of the party had ordered. When the salmon was done cooking the cook had put it upon my plate. At which point my partner let him know I had order the sushi and not the fillet. The cook seemed to understand the mix up and was going to take the second fillet away. The waitress came around the corner and yelled at the cook to take the fish off of my plate, yelling the whole time “no fish for her” “take it off her plate right now”. He followed her command but looked very uncomfortable taking the food off my plate that I had already been eating off of. He put the two pieces of fish on a separate plate and to the side, my partner said if he was going to just throw it away that he would eat it. The cook proceeded to slice and serve it to every one at the table and everything was perfect until the checks came and I was charged for both the sushi and the fillets. My partner took the bill to the waitress and asked why we were being charged for both when it was her mistake and the food was shared amongst the whole party. She immediately started yelling and getting in his face. At which point I told her that it’s fine I’m not looking for a fight and will just pay for it being a birthday party at my dad’s favorite restaurant. She did not back down and continued to yell. I went to find the host and let them know what was going on and asking for a manager, they said the manager wasn’t there that moment but they went back to pull the waitress away from the situation. They ended up taking the fillets off the bill and were both fantastic about handling the situation while not having the power of a manager behind them. There was absolutely no professionalism from our server and who continued with disrespectful looks and attitude coming off of her the rest of the time we were in the building. As I said in the beginning of this, we have loved this restaurant and have loved the service before this situation. We would be happy to come back with a different server because we enjoy this place. There is just simply no excuse for this type of attitude and bullying for such a small mistake."

"This place is fantastic! I ordered the "tiger roll" sushi, and it was delicious. I also ordered the filet mignon with shrimp and salmon. It was also an incredibly tasty part of dinner. I would recommend this place. It is a bit pricier but you're paying for quality and the show you get from your chef."

"Great food and fun dining experience! Great for date night or family celebrations! Food was very good and the chef was super entertaining!"

"Hands down, amazing food, kind waitresses and talented chefs. This is a beautiful restaurant and you would hope a wonderful location for special events. However, the man and woman that run the front of the restaurant (maybe the potential owners/cannot confirm) do not deserve your business if they can't treat their customers with respect. They keep the business going! We had a birthday party for my friends at this location. They reserved our spot and made sure to have everyone invited rsvp. My friends updated the restaurant of how many people were coming (about 20+ rsvp'd), so we could ensure to get a room reserved. We arrived and waited for our party guests to join us, but call after call came in about how some were not coming due to sickness or other reasons (did not call in to give advance warning). Our reservation of 20+ people became 14. the loss of those people set off this man and woman up front. The woman began to raise her voice at my friend and blamed her for the income loss of the restaurant. She told my friend that she was charging her $100 on her card at the end of the night for the misguided guest quote. My friend couldn't understand the woman due to her heavy accent, so when I explained what she was saying to her, we attempted to explain they had rsvp'd without a cancelation warning. The woman didn't care and then a man came in (also a heavy accent) to join in the mistreatment. At that time, I told my friends that we should leave and not dine at all (which could have ruined our birthday event). I explained to the individuals that if this charge takes place, we will not dine at all and this is part of what happens when running a business. We apologized for the inconvenience, but did not appreciate the retaliation for something that wasn't within our control (took place in a waiting area full of people). The woman continued to raise her voice and stated that it will not be charged this time, but if it happens in the future, there will be a charge for missing guests. For the sake of the celebration, we dined. As a group, we spent over $1000 in this restaurant. It's an expensive establishment and they should be thankful for people that help support their living expenses. After dining for an hour, the entire restaurant was full of people (no vacancies). This was unnecessary mistreatment, especially due to it didn't seem to impact the restaurant finances at all (accommodated more walk ins). An apology for their behavior should be done. These people should be more thankful for their guests before they lose what they have due to mistreating their customers. This situation took place a while ago and I thought long and hard about posting this, but those individuals deserve this rating and review to be known. I do want to thank everyone else for a wonderful night. The workers were wonderful. They deserved a better rating than this. I love giving positive reviews and if it wasn't for this, they would have gotten one."

"Overall it was a pretty great night. Our chef was very friendly and great with my kids. My wife got the salmon, shrimp, and filet. The filet was perfectly cooked, as was the shrimp and salmon. The salmon was my favorite protein of the night. I got the chicken and shrimp as did my girls. Chicken was over cooked and quite dry. I imagine that they stop launching shrimp in the air with the prices of seafood, so they were launching rice instead. A bit messy, but the kids had fun with it. Fried rice was unfortunately super salty. We also got a couple sushi rolls, not bad overall, just needed a bit more texture with the bite. The salad was swimming in dressing and the soup wasn’t amazing. We would definitely come back, but it is expensive and the portions are a bit smaller compared to other teppanyaki restaurants."