Smith's

"Love the actual store and cashiers are the best here! But the Pickup has been a joke since it started! Whether I go weeks or months in between trying to do it they push my time back and once even pushed me to the next day and when I call to ask they say to order a day ahead of when you want or need what you’re ordering, cause it happens. No remorse, no care about the inconvenience in planning your day around that pick up for them to change it AT THE TIME IM SCHEDULED TO PICK UP. They don’t give a heads up they are running behind til you should already be there. I really feel if you have to push orders back hours sometimes a day you definitely know more than 10 minutes before hand that you’re not getting that order done In that 10 minutes that it should be done"

"I've done some pickup orders recently from this location, each time they don't send me any requests for substitutes, but then they would substitute at least one thing without notifying me. When I arrived to the store, they would come up to my car window, state they had everything from my order, and then I would drive away later finding that they did indeed substitute products and didn't tell me. In addition, they didn't adjust it in my order so it does not reflect the correct product in my receipts. After this has happened a couple of times, I knew it was time to return my few items and start using a different location (literally no big deal don't want any trouble) that really isn't why I am leaving this review. After I had asked someone for help as no one was at the counter, an older guy with a grateful dead pin approached the counter. He was pretty hostile from the start, probably had a bad day, I wish he didn't feel the need to take it out on me. I explained my situation as concise as possible. He said "soooo is this a return???", I said "yes, let's return the items" and he asked me for a receipt, then I tried asking him about the receipt on my app and explained how the products on my receipt are different because the pickup staff did not reflect it on the receipt. I tried showing him the receipt on my app and he said "I don't know what 'THIS' is?!?!?" inferring that I was confusing him about using the Smith's app on my phone. I stopped talking, and I didn't know what he needed from me, but he was already scanning the items and processed the return without using my app or receipt so I kept my head down and decided to just get the situation over with so I could get out of there. Very hostile interaction that made me extremely uncomfortable. Grateful dead pin guy- I hope you had a better day today."

"I have shopped at this store since I moved to Utah 20 years ago but lately it seems they are out of items more & more frequently. Today is Friday—one of the busiest shopping days. I was there at noon and they were out of 4 of the 13 items on my list: Hawaiian sweet rolls Bob Evans mashed potatoes Tarte cherry juice in bottle Kroger rainbow sherbert. This is happening so often but then I go down the street to the one on1300 East and they have everything in stock. I found all my items at that store today. I hate to change stores because the one on 9400 & 2000e is much closer to my house and I love the ladies in the deli here but this is very frustrating."

"Overpriced and atrocious customer service. They are having a very hard time keeping up with pickup orders, on my most recent trip my order was not ready by the allotted window, and I ended up sitting in my car for 30+ minutes waiting for it. Literally defeats the whole purpose of a pickup order. When they finally did bring my order out, I asked if this was a typical wait time that I should expect in the future, and the person working rudely told me that if I don't like it, I should just go to a different store."

"We just finished our Thanksgiving shopping for produce and other essentials for the holiday. We're writing to give kudos to "Barry" in the produce section. It was very busy and crowded, but the produce section was immaculate and very well stocked. Barry took the time to help us with fresh produce and his genuine positive attitude was amazing. He really enjoys his job and shares his great attitude with all the customers. Thank you Barry!"