Cafe Rio Fresh Modern Mexican

"The employees didn't know much about the new products (food) offered. When there was a problem with their computer system processing the coupons on my app they had no idea what to do. Zero attempt to make it right or offer anything. Just too bad. My order was over $70 for 6 people."

"Went and stood in line for the guy taking orders to be rude and not giving us the right amount of meat in our meals all because he didn’t want to request for more meat as his station was out. My wife asked for extra meat and he completely ignored her and added a tablespoon worth of meat to her meal. Never using this cafe Rio again. I’d advise anyone else not to come here as there’s always issues with the staff not caring"

"I’m so sad cause cafe Rio used to be my favorite salad but they have got to commercialized. The tortillas are different and the ingredients aren’t as fresh and sadly they always get our order wrong. Customer service call center is still top notch but there is really only one employee that cares in the Hunter location."

"Oh this Cafe Rio made our day! After bad experiences with the West Valley and West Jordan locations, this Cafe Rio was on point! Food was ready by the time I got there, clean restaurant, friendly staff. Is that too hard to accomplish? I mean after all, the consumer is who keeps a company running, not just the franchise owner. For the first time in a long time we got exactly what we ordered. Thanks for a great experience!"

"Update 7-9-23 Decided to give them another shot. Nothing has changed. I had a curbside order however no one ever came out after I let them know I was "here". I walk in and the same employee that gave me attitude in the past was at the counter. (He is a young man, tall with black hair. ) When he greeted me he said "what" I replied with I have a curbside order. He gets my order and hands it to me and smirks. I can tell he recognized me and had the poorest attitude, once again. On top of that the piece of lettuce that was on top of my enchiladas was disgusting. Don't spend your money here, they don't deserve a dime. Update: Cafe Rio responded to this review and asked me to email them to help resolve this issue however like another review they didn't respond to my email. It looks like they want the illusion that they care and want to make it right to the review viewers however they could care less. This is exactly how the staff acts as well so it makes perfect sense that they didn't communicate back. I will not be going back to this location nor while I ever recommend anyone else going. Hey Cafe Rio, You didn't respond to my email however you had time to respond to the review to look like you actually care however that is a lie! This is not how you treat people or run a business. The food was good however the staff is an issue. They are rude and don't make you feel welcome, for some reason have an attitude problem for no apparent reason. If you ask questions they act annoyed and want to rush you out of the line. This place is just a few minutes from my house which is convenient however the horrible customer service and blatant disrespect makes me not want to go back. It's unfortunate. The last 3 times I've been here which have been in the last 2 weeks I experienced the same disrespectful employees. It's hard to want to spend money at a restaurant with employees who clearly get annoyed right when you walk in the door. I'm sure they pick and choose who they want to have an attitude with which makes it even worse."