Camping World

"Update: Lance from the Kaysville store took the time to reach out with a phone call to apologize for the way we had been treated. As a result we decided to go back and meet with him later in the day. Lance was very professional and courteous to us. I appreciate the time he took to make us feel valued as customers and to start working through our decisions process. Thanks. March 29th, 2024. I don't often give negative reviews but the treatment we just received at Camper World in Kaysville was appalling. My husband and I are starting the process of figuring out what we are looking for in a retirement trailer, a process that takes us time. My husband had previously visited and talked with a salesman explaining that we were not in the market to buy just yet, and was told to feel free to look around as the trailers were open. We stopped in today so he could show me the floor plan styles he was thinking about. The two women working at the front desk greeted us with hostility. I honestly felt like dog poop they had stepped in would have been more welcome. The salesman my husband had previously met with was not in, and the front desk insisted that we must meet with a new sales person and have an appointment before we could look at anything. I don't know if it is company policy if they were both having a bad day, but this is ridiculous. I despise "hard sell" tactics and to be hit with them just walking in the door, is not ok. My husband and I could pay cash for the trailers we are considering but we will definitely take our businesses elsewhere after this experience."

"I can't say enough good things about our experience, we had a very specific situation and our Salesman Jori went above and beyond for months to find the right trailer, then he and Alyssa in finance worked hard to make it work. To go a step further Zach the tech was amazing and then Edwin who not only delivered our 5th wheel but did some difficult manuvering to put it were we wanted and stayed to get the whole thing level set up and plugged in well past the time most people would have left us to deal with it. Just exceptional service and people at every turn."

"We had looked at a zillion trailers and finally narrowed it down. I told our sales guy Adam I wanted a rear living space with tons of seating and gigantic windows in every open wall. Then Adam showed us a Keystone Cougar with the windows, the seating, three slides, within our towing weight capacity, and an insanely gorgeous interior. But it was brand new, top of the line, and double our price range. I said to my husband, "We gotta find this in an older model." Adam heard me and said, "Camping World has 208 dealer across the United States with a huge inventory. Let me see what I can find." Next day, he sent a link. Oh my word! It was my dream Keystone Cougar and it was super clean, and half the cost in Idaho. I am not into hugging sales people I just met, but when I saw our trailer for the first time, I was so over-the-top, ecstatic-happy, I hugged Adam. Go to Camping World and ask for Adam! Hugs are for sure optional. But when Adam finds your dream trailer in your price range, you may not be able to stop yourself."

"Wife and I had a great experience here. We worked with Leo and our time with him was excellent! He made note of all our wants and needs for our next trailer. With his great knowledge of the inventory we found our beautiful Keystone quick! He was very honest with the financing and gave us plenty of time to decide on the deal; Hour after they were technically closed. When we picked up our trailer the tech that showed us how everything worked was also great. Unfortunately, I can't remember his name. But he answered every question and had some great Dad jokes to go along with the tour. Wrapping this up, we had an amazing experience here. Very professional and super clean facilities. The only negative thing about our experience was communication. It would of been nice to have updates on our pick up appointment through text or call. I ordered a hitch but never got confirmation that it would be there on the pickup date. So we headed down to pick up our trailer hoping everything was ready to go. With a little communication our experience would have been 5 stars for sure!"