Smith's Marketplace

"Good store but if they are out of shopping carts staff, particularly Starbucks, will not let you use a cart to shop with. Said they want to keep it for their use. (Holding trash boxes)"

"Never in my life have I brought home so many wayy past expired items from my local grocery store. Not only is this market disgusting they are a health hazard to the community!!! Stay away from Smith’s!"

"Would give zero stars if able. Awful customer service, no one is ever willing to help especially if it’s towards the end of the night and if you’re not checked out by 12 on the dot then you completely wasted what time you spend shopping. Even if you’re disabled, they don’t care. Also everything is always out of stock. I never been to a grocery store with such an inability to order a sustainable amount."

"The quality of the customer experience drops off significantly in the evenings. So called customer service employees are fleeing the premises at 9PM on the dot. First of all, the customer service and returns department closes three hours before the rest of the store but this is not clearly stated online or on Google Maps. We showed up 2 to 3 minutes after the extremely abrupt shut down time at 9 PM looking to return a few items. There were four employees depositing money from the tills and actively trying to ignore our presence. Not a single one of them could be bothered to speak to us and listen to our needs. Instead, when we asked them if we could make a return, we got repeated dismissive remarks, most of which had nothing to do with what we were asking. After the remarks, the employees would try to act like we weren’t there, turning or looking away . When the employees finally left, the manager scurried past us into the back office and activated the flashing yellow light to help remind us that we were on camera and being recorded. To them, we felt like a necessary evil instead of a welcomed guest. I find it hard to believe that a local establishment like Smith’s would train their employees to be so cold toward a customer, even when they are unable to meet the customers needs. Surely they have training on how to deal with these situations, but these employees seem to have forgotten what they have been taught. This tells me there’s probably a culture problem at this store that runs rampant during the evening shifts. Probably because evening supervisors have not been empowered to meet Customer needs."

"This is a great store. I actually enjoy shopping here because the staff are always super nice. I love how i am treated here. The products are always pretty good. The store itself is kept quite tidy. The selection and the prices are great. This is why I prefer shopping here. But, I get great customer service as well. P.S. Sorry some of the photos are portrait instead of landscape."