Walgreens

"I have filled my prescriptions at Walgreens for 20 years, but no more. Refills on all my medications were sent in by my doctor today at 12:30 p.m. When I drove thru to pick them up around 5:30, I was told they weren’t ready and to try back in an hour. I pulled into the drive thru and was the 3rd car in line at 6:47. Two cars came in behind me shortly after. As the car ahead of me pulled away, the “no pharmacist on duty” sign was put up. It was 7:02. No one behind the sign said a word, until I started to call for someone. I was told by a male voice that I couldn’t pick up prescriptions because they closed at 7:00. When I pointed out that I had been patiently waiting well before then and that there were still two cars in line, he told me that “Walgreens did not have the money to pay a pharmacist to work after 7:00.” Really. Really? When I expressed my unhappiness, he told me to take it up with management. For now, I’ll start with Google and transfer my family’s meds to another pharmacy tomorrow."

"I talked to a female pharmacist and she was very unprofessional and rude. I had been going to them for years for same prescriptions but she basically told me we will not take your good RX coupon so if you want your needed meds prescribed by your doctor you will have to pay full price of do a preauth with your insurance. What has our world come to when we do not treat each other with compassion and empathy we are just so heartless. This has made me sick I will never again step foot in this Walgreens for sure or any Walgreens because of her unprofessionalism. I hope she never treats anyone else with such disregard!!"

"I use to absolutely love the pharmacy here. They used to take time and talk to you as a person. I talked to a female pharmacist and she was very unprofessional and rude. Tonight 3/5/2024 I called to try and fix an issue with my insurance and was in hold for over an hour. My RX's are now going to Walmart."

"TL;DR: Will never schedule flu shots here again after being treated so poorly. Scheduled 4 flu shot appointments for my family being 5:00, 5:15, 6:00 and 6:15. The appointments should have been all together but the website had many issues when scheduling. I know my way around technology but the scheduling on the website was one of the worst. You'd think that you can select your times together. But as you select your times they fill up and change and reloading the page would show the opened slots again and rinse and repeat. It was as if I was playing whack-a-mole with appointments. We figured it shouldn't be an issue to get 4 shots grouped together and be done so I called about 1:00pm to see if I can fit them in together. I was met with a very condescending tone and was talked to like I am 2 years old. I was told to schedule it online and was hung up on. I figured I would just head in at 5:00 and see if they can fit them in anyway. Arriving at the pharmacy desk I asked to see if I can fit my flu shot appointments together with my family. I was told I probably could and would have to get the first 2 done and see if the people scheduled between us would be there. We understood that it would be a possibility we would have to wait for the other 2 between 5:15 and 6:00. We said we would like to get my appointment done first and the second being my mom because the 5:00 and 5:15 appointments were for my sister and my dad. The pharmacist said she might be able to do that and she'd check with the other pharmacist to be sure. After checking with the other pharmacist she said "so, it's for your dad and sister, correct?". I corrected and told her the other way around and she went and asked the other pharmacist again. She then came back and asked to make sure it was my sister and I. I told her it was for me and my mom. She said ok then started going through the paperwork and asked again who was going to go first and second. We went through this circle for about 15 minutes. I asked how I would schedule this in the future and was told to schedule it online. This whole conversation that had gone on for about 25 minutes ended with me canceling the appointments and leaving. This isn't the first time I have dealt with this pharmacist. I have called about my prescriptions and been hung up on multiple times by this particular employee. I understand if the pharmacy is understaffed and overworked because I have been there. But to treat customers as such I do not sympathize with. There is only 1 pharmacist there who I would actually recommend talking to because the way he handles customers is very professional. Avoid anything other than prescriptions here and even then I would only fill prescriptions if absolutely necessary."

"I was in the Syracuse UT Walgreens yesterday (11/18/2023) the store was busy, with screaming children and numerous customers at both the photo department and the checkout stands. I noticed there were 3 employees working and only 2 of which were actually working. The two young ladies were working at the checkout stands, while also managing the photo department helping customers. The two young ladies were very courteous, professional and apologetic about the screaming children and the mess they created pulling things off the shelves. I am writing this review to bring attention to the third employee who was NOT helping the two young ladies that were absolutely overwhelmed with responsibilities and customers. This young man was in an isle with a cart sorting the shelves close enough to be aware of the crowd of customers. He did ABSOLUTELY NOTHING to help the other employees or CUSTOMERS! He rudely spent his time standing around sorting what in my opinion could have been done when the customer flow was over. I spent at least a half an hour shopping and nearly 10 minutes in line wondering why the male employee couldn’t stop fiddling around with products on the shelves and helping these two young ladies? I REALLY wish Walgreens would take some kind of action to hire more employees like the two young ladies. This young man has NO business working with customers!"