Firehouse Subs Cedar City Towne Center

"Not sure if all Firehouse locations are like this now, but for what you pay, it's just not worth it. The flavor is fine, but the amount of meat that is put on the sandwiches is pathetic. The complete size of the sandwich is also very lacking. The location itself is pretty nice, however every time we've ordered, they are just really slow. We sat and waited for 20 minutes with nobody really in the store. Granted they could have been making online orders, but we didn't notice any pickups. When we have made online orders on the app, food is never ready by the selected time. I don't think I'll be coming back unless they have a BOGO offer. Here's to hoping that when Jersey Mike's finally makes an appearance that it will be like what I'm used to."

"This firehouse subs location really struggles. Every time we have ordered food from here they’re running behind, the staff is not very nice, they’re out of a lot of drinks, and the dining area is not cleaned often. I decided to finally write a review today because it’s my birthday today, so I wanted to redeem my free sub. I came in with my sister for lunch. I have a rewards account (with a lot of previous transactions and some rewards). The cashier looked it up by phone number and said it wasn’t coming up. I pulled up my account on my phone and sure enough my phone number is attached to my rewards account. Regardless of showing him my account on my phone, he said he couldn’t find me and therefore don’t get the free sub. So I paid for it. There was no acknowledgment that it’s my birthday today and they were extremely unfriendly and unaccommodating. Never even a “sorry about that”. When we left I said, “by the way it would be nice to at least say happy birthday or simply just be nice to a customer especially if you’re not going to give them their birthday freebie.” And this manager responded in a passive aggressive way, “yep, you’re welcome!” The customer service here is awful, but to be rude to someone on their birthday is a new low."

"Firehouse is far and away my favorite national chain. They have the best tasting food and a solid rewards program. I've gotten spotty service at some of their locations but the service was solid here. I enjoyed my food and I always appreciate places that have the drink machines with massive selections. The prices are on-par with other spots and I don't think I've ever had a bad meal at any of their locations. I guess that the nicest thing I can say for a national chain locaion that I like is that they reinforced my appreciation of the entire brand and I'll continue io brin them my business"

"We love eating at Firehouse! The food is yummy, the space is nice and open, ordering ahead on the app makes waiting non-existent, and we love supporting an important cause. Our kids love the place too, and devour the mac n cheese if they aren't in the mood for a sandwich."

"Great sub shop had the hook and ladder salad and chilli Food was awesome service was good Windows were cloudy and hard to see out of made it seem dingy"