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American Fidelity Assurance Company
9721 East 79th Street, Tulsa, Oklahoma 74133
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About the American Fidelity Assurance Company
American Fidelity Assurance Company, located at 9721 East 79th Street in Tulsa, Oklahoma, is a dedicated provider of benefits solutions for the education community, public sector, and automotive industry. With a focus on understanding the unique needs of each industry, American Fidelity offers compassionate and caring service to help clients navigate the challenges they face. Whether you are looking to retain quality teachers, create a strategic benefit plan for diverse employees, or educate your workforce on their benefits options, American Fidelity is here to help. Visit americanfidelity.com for more information and customer support resources.
Photos of American Fidelity Assurance Company
9721 E 79th St Suite 100, Tulsa, OK 74133, United States
Opening hours of American Fidelity Assurance Company
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of American Fidelity Assurance Company
"When you meet with American Fidelity reps, they really talk up all the benefits of their policies- but when you actually need the benefits that you are paying for, they will try to find any reason not to pay the benefits you’ve paid for. This is after I spent all last year trying to get them to reimburse me for the significant overpayments they took from my bank account- I didn’t get anything reimbursed until I finally got my employer’s help. It shouldn’t be this hard! This is last thing I need to worry about when I’m recovering from major surgery. I was counting on my American Fidelity benefits to help throughout this difficult time, but instead they’re making everything more stressful. I’ve learned my lesson; the next time their rep comes around trying to sell their policies, I won’t be fooled. I’m also making sure all my coworkers are aware of how difficult American Fidelity is to try to work with when you actually need the benefits you paid for. Edited to add- After I Ieft this review, an American Fidelity rep reached out to me for more information, which I gave her. She then passed my info along to a rep in my area and I spoke with him this afternoon. I explained again that I had ACDF surgery on January 4. My neurosurgeon wanted me to have the surgery in November 2023, but I insisted on waiting until after the first of the year so that my new health insurance and my American Fidelity policies would all be effective. I planned my surgery around that, going against medical advice. I submitted my claim for the hospital indemnity coverage a few weeks ago & it was denied because it wasn’t “effective” until 2/1/24. I obviously wasn’t aware of that or I would have pushed my surgery back even further. I knew that there were payments debited from my bank account starting January 1; I checked that before I filed the claim. It made sense to me that if I’m paying for it, then it’s already effective. The 2nd rep I spoke with did not address why I was paying for something that wasn't effective. Instead, he very politely wanted to let me know that even if the policy had been effective Jan 1, my claim would have been denied because I was first treated for this injury back in 2022, and there's a 12 month pre existing condition clause. I told him that actually makes things worse, because I was never advised about a pre existing condition clause before I signed up. One would assume important clauses that can cause your claim to be denied would be mentioned along with the sales pitch before you sign up. The AF sales reps I've talked to in person have told me all about the different things they've used these policies for and how much money they received and how easy it is to file a claim and get your money quickly - I guess after all that, they didn't have time to actually go over the most important, make or break rules. The bottom line is I didn't go over the policy line by line. I know better now, but they really, really want you to sign up right then, and they email you the actual contract later. In 2022 I met with the AF rep, signed up for basically the same as the previous year, then went home, reviewed what I'd signed up for and realized I couldn't afford all those premiums. I contacted my area rep right away and asked to have some of those policies canceled. That process took several weeks and was a huge pain, for me and for the AF rep. They don't make it easy to cancel. In my case they continued billing me for those canceled policies for almost 9 months and getting reimbursed took several months and way too much of my time. Sorry for the novel, but it’s important because this review is not just about a denial. It’s about years of mistakes on their part, difficulties canceling, being over billed, not getting the information I needed to know before I signed up and after all that, a denial. Still wouldn’t recommend American Fidelity."
"They are helpful and caring."
"7 mo ago I reported my ice maker. They came out 2x, ordered part & never came back. I requested a refund, was told a supervisor would call me. I called back next week.. same thing. Still no supervisor call. If I cancel, it voids my contract. They say they will send someone, but haven’t the last 5 phone calls/attempts to send someone. TERRIBLE SERVICE"
"Good service."
"Good helpful people"
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