Chris Mathurin - State Farm Insurance Agent
500 South Elm Place, Broken Arrow, Oklahoma 74012
About the Chris Mathurin - State Farm Insurance Agent
Chris Mathurin - State Farm Insurance Agent is an insurance agency located at 500 South Elm Place in Broken Arrow, Oklahoma, United States. They offer a wide range of insurance services including Auto Insurance, Homeowner’s Insurance, Condo Insurance, Renters Insurance, Life Insurance, Business Insurance, and Financial Services. The agency has a focus on resident relocations to the Tulsa Metro area. Chris Mathurin has been serving State Farm customers since 2013 and has received various State Farm Awards for excellence in service. The team of licensed Insurance Professionals at Chris Mathurin's office is dedicated to providing outstanding service and protecting what's important to customers. They also offer assistance to small business owners with their Commercial lines of Insurance. Customers can contact the office for a free quote on Auto Insurance, Homeowner’s Insurance, or Life Insurance. The agency's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. They are committed to building lasting relationships with customers and providing top-notch service.
Photos of Chris Mathurin - State Farm Insurance Agent
500 S Elm Pl, Broken Arrow, OK 74012, United States
Opening hours of Chris Mathurin - State Farm Insurance Agent
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Chris Mathurin - State Farm Insurance Agent
"Being a life long member of State Farm, I’ve had excellent experience until moving to this agent office. The lack of transparency & communication is unethical & unacceptable. When you mess with my money & don’t provide an answer or a response, it’s unacceptable."
"The team is nice, and I’m sure that based on the reviews below, many people have had a positive experience with this team. I cannot say the same. My previous experience with State Farm at the Matt Spence office was one of strong, quick communication and prudent review of any policy changes/changes in premium total. Unfortunately, my wife and I had to move offices due to distance, so we decided to find an office closer to home. That said, we’ve been with the Chris Mathurin team for around eight months, and the communication issues from this team ultimately have led us to end our time with this team. 1. We met with the team back in early summer of 2023, and we reviewed our policy and made sure that our information was correct. My wife and I were told that we would receive a follow up email, but we did not. I realized almost six months later that we did not receive this, and I had to email them to receive the follow up information. It seemed at the time to just be a coincidence, but we were still frustrated that the first point of contact resulted in failed communication. 2. After this point, our house premium went up by almost $30/month with no explanation. I emailed the office with the office email displayed on my State Farm account and requested to know why our policy premium increased drastically and why we were not notified. I did not hear back, but I waited a couple of weeks as again, my previous experience with State Farm was strong communication, so I gave them the benefit of the doubt. 3. I finally called the office, and I could not get a hold of an agent, but I was told some possible reasons my premium went up by the front desk. These reasons required further discussion/explanation with an agent, and I was told to forward my email that I had previously sent to a specified agent and verified that the spelling was correct. I was promised that I would receive an email back within a business day. That was on February 23rd; as of this writing on March 15th, I still have not heard back. This team seems to mean well, but I cannot in good faith say anything else positive about our experience nor would I recommend them to anybody in our area looking for a new agent."
"Chris Mathurin’s State Farm team is incredible!! I had the absolute pleasure of working with Sabrina, and she was super attentive and very fast in getting everything taken care of for me! She even went above and beyond, and directly reached out to people who were asking for certain paperwork that I myself was unsure of!! Thank you Sabrina!!"
"Mike was fast, courteous and had the best prices I found for home/auto. He wasn’t pushy at all. He just laid out the facts and let us decide. I asked for a quote at noon and had everything I needed to make a decision within the hour. Excellent customer service."
"This has been the BEST experience with ANY insurance company we have ever used. Sabrina goes above and beyond any time we ever need anything, she's just a phone call away and always ready to help. I can't recommend them enough!"
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