Winstar World Casino Hotel

"The room was fine. Nothing fancy. There's a Keurig coffee maker with 2 pods (not enough sweetner). There are no USB plugs to charge your phone except for the back of the TV. There's an empty mini-fridge, towels, shampoo, conditioner and body wash. You'll need to bring anything else to want (no blow dryer or iron). The room looks clean and the bed was comfortable. Oh.. if you want snacks for the room, bring them. The only items in the vending are were colas."

"My room was very clean and so was the lobby, There was employees always cleaning every time I went down from my room. AMAZING costumer service, I kept getting lost and I didn’t even have to ask for help the worker came to me and asked if I needed any help finding everything. Overall the best hotel I have ever been to, I will definitely be visiting again"

"the room was about 5 hours late being ready for our prebooked checkin. the shower had mold in it. the room was suppose to be smoking with two queen beds. ended up with 1 king in non-smoking. the conditioner and lotions were empty. they have it appear the coffee maker is ready to use. after tring it a couple times i realized its nowhere near an outlet even. you had to move it to use it. the line to the buffet took an hour to get seated and alot of the food was overcooked. the person i went with was suppose to get a free robo vaccuum. after standing in that line for hours she was told she could come back for it the next weekend ot get a voucher for $30 in free play. thats not even equal to the value of the vaccuum. there was much better service during covid than now. the self seve drink area was filthy and unstocked. the bathrooms had not been cleaned in a while. one sink the water was too hot to keep your hands in another the water kept going warm cold warm cold."

"We try to make the 1 hour trip north once every couple of months, especially if they offer free weeknight rooms. Unfortunately, we haven’t had those offers in a while. We’ll still sometimes drive up, have lunch and spend a hour or so pushing buttons in hopes of a big payoff. We’ve been fortunate enough times to keep us coming back. Some of the games rise to the ceiling and are very engaging. Good luck winning. We have not been to a show there since the new facility opened but the prices are outrageous when there’s a show there. They double and often triple or even quadruple room rates when someone well known in there. We were sorry to see the ElFenix shut down, the replacement Mexican restaurant isn’t as good and is much more expensive. Although I will admit to enjoying dinner at Mickey Mantel’s steakhouse on occasion… it’s always good."

"Our room was in great condition, and room service provided a very nice breakfast. The hotel rooms are pricey in my opinion compared to others I’ve stayed in of similar quality. We asked housekeeping for a shower cap and they brought a vanity kit instead. When we checked out, valet told us we’d have a 40min wait to get our car. It took 70 minutes. Hotel staff told us the valet team is managed by an outside company, and they couldn’t do anything about it. I think valet was understaffed. While waiting for our car from valet, a fire alarm went off and sent many guests down the stairs in a suspected emergency. No staff addressed the large group of us in the lobby who wanted to know why there was a fire alarm going off. It was bizarre."