Holiday Inn Express & Suites Chickasha, an IHG Hotel

"We had made a reservation on a Monday, four days before our arrival, and got a confirmation number. Upon our arrival on Friday, we find out that "we are already checked in," because the front desk had given our reserved suite to someone else that had the same last name as we did!!!! Apparently staff did not bother checking ID's, names, confirmation numbers; apparently you can just show up and they will give you someone else's room! The staff said we had to make another reservation, and that they may not have a room for us! By now, we are pretty irritated. We get the room situation figured out that should never have happened in the first place. Aside from the idiotic room mishap, the pool being closed, and a train that blares through town in the wee hours waking you from your slumber, breakfast was okay and the beds were comfy. However, we will never stay here again! Staff needs to read confirmations and room reservations accordingly and accurately!!!!"

"Had a 2 night stay here on January 31st 2024. Stayed on the first floor at the very end of the hallway and not even 15 minutes into getting into my room there was an employee who entered my room without announcing or knocking at all. I was about to get in the shower and it was very unprofessional. Canceled my next night stay and went to the Hampton Inn next door. My coworker who stayed in the hotel also had the same issue with an employee walking into his room while occupied. Will never stay at holiday inn ever again. Hilton from now on!"

"$200 for only one night after tax. There were blood stains and remnants of hair dye on the comforter. No ironing board. No hair dryer. No wash cloths. Also, despite being in a remote area and having a huge parking lot they have the audacity to charge a $5 parking fee. For what it’s worth, I feel like we would have been better off staying in the $60-$100 price range for the area."

"I have stayed at this property 3 times. The rooms are great. The breakfast is good. The pool has been closed forever. The main issue is the staff. On this occasion, I had a three night stay. I was delayed the first night so I called and asked them to check me in so I could save my reservation. The desk clerk told me they would check me in at "night audit". That didn't happen and they gave away my room. The last time it took over 20 minutes to check in. The night guy said he couldn't check us in because he hadn't clocked in yet."

"This hotel is sub-par for an IHG property. They are very short staffed, multiple rooms have broken toilets, elevator buttons are broken on some floors, thermostats don't work (or have been disconnected). This hotel is also dog friendly (this is not a positive). If a dog is barking his head off all night, the entire floor will not sleep well. I had to change rooms due to pet urine in the carpet that wasn't properly cleaned. They also charge for parking for hotel guests, with no other parking options. Avoid this one."