Spears Travel

"Gayla Smith is my travel consultant. She helped me with a trip to Cancun. Very easy to work with checking multiple resorts, dates and flights. I was very happy with the outcome."

"I called Spears Travel Agency on 2/21 @ approximately 1:20 PM CST. A woman answered the phone promptly. However, the conversation was less than helpful. I explained I was looking to go on a cruise in December 2023 with flexible dates. I also had mentioned I would really like the cruise to include St. Lucia and St. Thomas. I’m also very aware there’s not many cruise lines with stops in St. Lucia. The very first cruise that popped up on the lady’s list was a Princess cruise for Dec. 2nd and did not include St. Lucia. She tried to talk more about this and was trying to get me to move forward with types of rooms. I explained, that I did not want to narrow down on the first option that popped up on her list that didn’t even meet my expectations. I explained further I called a travel agent to help deliver options that could potentially fit what I was looking for. She then said she would have to go through all 19 options on their list and wasn’t something they do. You don’t help a potential client find the best fit? Isn’t a travel agent supposed to listen to your travel desires and help you plan the perfect trip? Giving 1 star due to not listening to what I wanted in my trip and not giving options that could be best suited for me. Editing to add: I called the Tulsa office location."

"Spears Travel has been a great business for our travel arrangements. Very professional and especially very accommodating to my special needs while booking my birthday cruise! Thanks! You are the best!"

"I would normally write about how horrible of an experience I had dealing with a company, but this 1 Star isn't that type of review. No instead this review is about how Spears Travel just flat out STOPPED responding once the OWNER "took over". I reached out to this "travel agency" via their website and requested information regarding a trip I was wanting to plan. One of their representatives responded quickly and requested some more information. Once provided I received an email from Greg Spears (Chief Executive Officer) saying he would personally handle my request. That is when I started noticing a drastic change in customer service. I responded with the additional information he requested but after a week no response. I emailed him directly again but again after a week no response. I emailed him AND the prior representative but again no response. I went into the office and was told "Mr. Spears" isn't available. I left a message with another employee for him to call or email me. No response! I called and left a voice mail for "Mr. Spears" with the same result...no response! Needless to say, I will NOT be using Spears travel for my personal or business travel, and if the "Chief Executive Officer" feels this is "customer service" then I would highly recommend you strongly consider ANY other legitimate travel agency as well!"

"Highly recommended Travel Agency!! They are the best ever!! They booked a family cruise for us and were very attentive and thorough from the beginning to the end. They even checked on us to make sure everything was perfect during the trip. Will definitely use Spears Travel again and again!! Thank you!!!"