Dr. James Russell, MD 308 South Main Street, Sapulpa, OK 74066

"Used Dr Russell years ago and I'm back now . Couldn't be more happy to have a good, competent , and friendly doctor again Har"

"Dr Russell is an awesome dr! My husband and I have been seeing him for almost 20 years. He really cares and takes time to explain things. I don't know what we will do when and if he retires."

"My name is Alex Adams. I’ve been a special education student for adhd since kindergarten and rely heavily on my adhd meds to maintain. I have been a patient here for around 4 years. Unfortunately do to a reason I do not know this practice ran out of medical scripts to fill my prescription. When I found out I politely said I understand and maintained a respectful tone and words when explaining that I understand and that these things happen. I was told Friday I couldn’t refill my prescription. On Monday I called to check to see if the scripts came in the mail and was told they would contact me when they did BUT every time I’ve been told that this practice would contact me they didn’t. So what I did is I would call once and only once a day during business hours after the mail came to double check. I know this sounds a little annoying but when you weigh in how heavily inconvenient it was to my life to go without my mental health meds I feel like my problems far out weighed them having to take a phone call that was less than one minute in which I was totally polite and would always end the conversation by saying things like, “I understand. Don’t worry it’s no ones fault. These things happen.” So that they didn’t feel attacked or any more annoyed with my desperate need to get back on my mental health medication. I lose things, I forget things, I mismanage responsibilities, and tons of other negative things happen when I have to go with out my adhd medication. I just got health insurance through my company. I finally have real benefits and opportunities and I could easily lose all of that by not having access to my medication. On Thursday, 6 days after I was supposed to refill my script, I called and the secretary said “let me go look in the back to see if we can find a script for you.” Then she hung up the phone in my face. I called back immediately but someone else answered the phone and claimed they don’t know who was on the phone 2 seconds ago. I refuse to believe that though because there have literally only been two secretaries the entire time I’ve been there and they share an office at the front desk. She said she would “talk” to Dr Russel about it but since I feel I was lied to once I also suspect that was a lie. She did apologize for the other person so I am leaving two stars. After that I gave the new lady on the phone a fax number to a new doctor to send my medical records over so I can go somewhere else and finally get my medications filled without being patronized by the staff and having the phone hung up on me after insulting me. I work in the housing field and have to deal with unruly tenants all the time but never have I ever as a representative of my company patronized my tenants or hung up the phone in their face. In my field that would be an immediate write up if not get me fired. I know times are hard but this has been too frustrating of an experience for me. I can not recommend this practice to others in good faith."

"Dr. Russell is a great man, but his receptionist is without a doubt, the most unprofessional and petty woman I've ever encountered. She all but threw me out of the building at my last visit. He needs a new staff of workers, at least at the front desk."

"I've been seeing him for almost five years now, and I've never had anything but cooperation and communication from Dr. Russell and his employees. He does speak in laymen terms too. Too few doctors really explain what's happening to their paitents and Dr. Russell does just that. And he follows up too. Top notch doctor in my book."