Norman Regional Home Medical Equipment 200 Norman Center Court, Norman, OK 73072

"This is the WORST DME store in the metroplex!!!! No one will answer the phone or return your call!! What is wrong with them. The lady says they are always to busy. Doing what???"

"You had to call them 10 million times and they never call you back no live people ever answer the phone You need oxygen they don't call you back maybe two or three weeks if you're lucky. Extremely poor management This company can do a lot of business but I'm sure they're losing an awful lot of business because of their poor business practices"

"No one EVER answers the phone. Been trying since July (it’s December) to schedule a C-Pap fitting and it’s useless! One time out of over 100, I got someone to answer the front desk phone and they said someone would call back. LIES!! No one e EVER called!"

"Was there a on Friday. Was told they don’t take flex benefit Master Card. Every medical facility I have dealt with accepts Master Card. The person that told me this was hateful and I will not go back. She falls into the category of the hospital case managers. I would give 0 if it were available."

"I called to get a scooter since I had surgery on my foot five months after having surgery on the opposite knee. He told me he needed the prescription which I had in hand and clinical notes. Guy in the phone told me all he had to do was fax over some form and the doctors will sign it and send it back and we be all good and it never takes that long. I told him I was trying to get it that same day. I also asked him to just let me know what I need to do to get it as soon as possible including going and picking it up if I needed to and he told me not to worry about it it’s just a “simple fax”. I waited Week or two, not sure at this point since I’ve been in so much pain, I never received a phone call or any follow up whatsoever. I finally called right before my next appointment with the follow up surgeon and they tell me they were still waiting on the clinical notes because my doctor never responded to the fax. Additionally, The first day I called the guy who answered the phone ( I won’t advertise his name) stated he was putting me in the computer and took down all the information. When I called before my follow up I was never even put into their system! I’m so angry I can’t see straight because I never got a scooter, never got a follow up call, and I fell More than once waiting for Some customer service they never came. I’d give them a zero if I could but that’s not an option. I’d recommend finding another place. I sure am going to maybe they can help me faster than these “busy people” can. Thank you for reading and for your time."