Community Hospital North

"The staff here are amazing. I am terrified of needles and they were so kind and helpful and they remained patient with me the entire time. I really appreciated them being so caring with me. I was beyond happy and grateful for how I was treated. I have had surgery once before and comparing this facility to the last is like night and day. They are truly amazing here. Very kind and caring."

"I've had my fair share of surgeries and just has my knee done by Dr. Northcutt. Hands down, this has been my best experience. The nurses and staff and anesthesiologist were all wonderful, treating us like people and not a number. Maybe that's the difference with a doctor owned hospital instead of a big chain. I will definitely use them again."

"All of the staff, nurses, techs, went out of their way to try to help an incredibly difficult patient , "me" be calm and taken care of. I can't say how much I appreciate them enough. I was in alot of pain,and didn't sleep after recovery and to say I was difficult is an understatement..but they still, with complete compassion took great care of me..THANK YOU!"

"It’s been a nightmare dealing with their billing department. Had to have an MRI and stated I wanted the self pay option as it would be cheaper than filing through my insurance. At check-in, they asked for me to verify my insurance and I stated again I wanted to go the self pay route. She still wanted me to verify my insurance but assured me that it was just for their check in process. She charged me $300+ dollars as the self pay rate and assured me I wouldn’t receive any other bills. She was very helpful and even verified with another back office coworker that I was good and wouldn’t receive any other bills. The other coworker agreed and on to the procedure I went. Approximately 1.5 months later I get a bill for $1,500. I’ve been in conversation with the billing department for 3 months now to no avail. It’s been back and forth conversations of them still trying to tell me I’m liable even though they can see I was charged some arbitrary amount (apparently the amt I paid wasn’t even their self pay rate) and that my insurance doesn’t even charge me a deductible so even if I was filing insurance that day, there would have been absolutely no reason for me to pay any amount up front. They, however, do not care. A/R keeps saying they are still working to escalate it for further investigation but now I’m getting collection notices in the mail. NONE of the management team will answer the phone, call back or offer any assistance to resolve this issue. The front office staff tried to be helpful but obviously someone made a mistake somewhere and the hospital will not take ownership. It’s all of the other “management and patient advocate” staff members that are unhelpful and could obviously care less about getting their mistakes resolved. I’ll continue to battle this issue until it’s taken care of, but I will never go back. Save yourself the hassle and go somewhere that actually cares about doing the right thing and taking care of their patients!"

"Had my first ever surgery there today for an elective surgery. One of the best experiences I could have asked for. From check in to recovery the staff was pleasant, kind and attentive. My nurses were amazing on both sides. The OR staff was quick and efficient."