Diagnostic Laboratory of Oklahoma Corporate Office

"I was serviced by DLO in 2023 and was billed directly from them as if I don’t have insurance. I’ve contacted them more that 3 times and they have spoken to my insurance company. Instead they want to break the law and bill me full price. I’ve also contacted the bbb. The next step will be is to hire and attorney and investigate for fraud."

"In the past, I have a good experiences at DLO, but today the lady that did my bloodwork wasn’t very friendly and cranky."

"Love the people I see in clinic. They always seem to be able to draw blood better then others. The kindness and skills are overwhelming. Only one bad experience with one young hispanic had no communication skills at all. The billing dept has horrible skills in billing seems, I get billed all the time this past year I have to call all the time. I always give billing information. Medicare and Champ VA. When I call I am told its is corrected. But still billed anyway !"

"As I am sitting on the phone waiting to talk to someone, after the office called me, 32 minutes and counting. If the office is closed for lunch the auto dialer should be turned off!!!! I drive a truck for a living. I. Cannot talk and drive so I have been sitting in a parking lot waiting for someone to pick up the phone. I get paid by the hour, i usually do t take a lunch break, today I guess I am, well will affect my pay. So far the lab now owes me for half an hour of my pay, so they owe me $14 dollars.... Pathetic..... (Update) Thanks to Don we were able to work out that it was the actual doctors office that I was on hold with, not DLO, Don was helpful and respectful through the whole conversation."

"Would give less than a star if that were an option. The one star goes to the lab staffer that did draw my blood. I am being incorrectly billed and cannot speak to a real person about it. Insurance keeps rejecting claim because of incorrect coding or information missing. Corporate would not assist me, there is no "Chat" option as is recommended on their email, if you call customer support number, you are advised they are "understaffed and cannot answer your call" and THEN hangs up on you AFTER you spend 5 minutes entering in all your info on their answering phone tree. I will never use Quest or DLO again, I will also chose to send anyone I know elsewhere. HORRIBLE customer service and their billing is corrupt."