Cavender's Boot City

"The staff here is so sweet and got us taken care of with a new cowboy hat! The store is super clean and has a variety of western wear clothing, shoes and accessories."

"My son gave me a Stetson so I had to have boots to go with my new look. I plan to be a style influencer when I go back to Western NY!"

"They have a good selection of clothing, as well as boots, but they're sure proud of it all. God-awful service though, every single time I've gone in. Employees all have a holier-than-thou attitude and don't care to help unless you're as uppity as they are. The employees could use a good lesson in basic hospitality, although I'm sure management is falling short as well."

"For the manager that got my heart rate over 180 bpm, you yellowbelly liar. You didn't even bother to look at my receipt when I attempted to return a pair of already scuffed and worn boots that I had bought the day prior in said condition. You insisted the boots you sell are in "pristine shape ". My brother in Christ, how the hell can you tell someone that with a straight face when there's no storage, no back stock!? Meaning of course the ones you have on the shelf are going to suffer wear and tear especially when the store probably sees 100 customers a day or so. I bought them not caring much for how many scratches and peeling they had thinking that returning them wouldn't be an issue. I didn't even wear them at all after the day of purchase. { The pictures where taken in store. One can tell by the carpet pattern. }"

"The entire staff here seems really great. I didn't catch the blonde's name at the register but she's always super friendly. Terry and Kena have always helped out whenever I need it. Got some great boots and winter wear. Significantly better than boot barn"