Whataburger 231 South Austin Avenue, Denison, TX 75020

"I have been welcomed here many times. The tables are always clean and cared for. This is my favorite Whataburger by far."

"i came at 9AM on thursday march 21 and Ethan helped us with our order and he was so polite and helpful and had such a good energy! he handles the morning rush so good and doesn’t let his good energy leave and i appreciate that! Thanks Ethan!"

"If i could give this place a ZERO, i absolutely would! I ordered a "breakfast platter with sausage..drink to be an orange juice" plus a "biscuit gravy"...that's all, all that's it..which totaled $11.55. After sitting in the drive-thru for way too long, there was a 6XL guy named "Chris" that took my card. I explained to him the last time i ordered breakfast, it tasted like onions and please do not cook my breakfast next to or close to onions. He reassured me that wouldn't happen. I finally got my food and drove back way across town just to open my food container to see the slop in the photo. Gravy and I'm guessing cheese? was everywhere...something i did NOT order on that platter. They had my side of biscuit gravy in another container (did right from the looks). So, i immediately called back to talk to the manager who was this "Katy" with bad acne. I informed Katy BA of my wrong order issue and told her i be back to Whataburger in 5 mins because i was already in route. She said act like she was confused and asked ME "what comes on a breakfast platter"? A MANAGER asking a customer about THEIR set menu? Well i informed her and she said "i will let them know". I arrived and saw a line and so i called Katy BA and stated i shouldn't have to wait in a long line again due to your mistake and i informed you i was on my way back to Whataburger. Katy BA said again, "ok, i will let them know". I waited in the handicap parking by the front door (yes, I'm disabled) for over 23 mins. ATP, I'm over it and i called Whataburger back and it sounded like Chris 6XL answered the phone because he knew what i was waiting on. I told him i don't want the food now. I just want a refund because now the situation is ridiculous. Chris 6XL told me that he would let Katy BA know but i would have to come in for a refund. By the time i gathered up the slop, Katy BA come out saying, "i just got off break but here's your food. It's hot and fresh and burning my hand". Again, i stated atp, i want a refund. She look like she had an attitude the way she walked off quickly and said ok. I waited a couple minutes thinking she was coming outside with my refund but emded up going inside where Katy BA was waiting at the register. I stated i thought she was coming back to my car and of course Katy BA smarted off and said no, she told me to come inside (which SHE didn't) and that even Chris 6XL told me to come inside. OK. Katy BA rang up what was on the ticket ON THE CONTAINER and said my refund will be $10.80. I replied, NO MA'AM! THAT'S NOT WHAT I PAID ON MY CARD AND YOU ALL BETTER GIVE ME ALL MY MONEY BACK! Then i asked for corporate's number. Katy BA replied that the cash register said that's what it owes me back and corporate's number isn't posted but i can look it up myself. I asked her for her name again and Katy BA pointed to her "badge" that wasn't there and said oh, i don't have it on but I'm Katy. I looked at Chris 6XL since he was staring and said Katy BA claims she can't give me a full refund. Chris 6XL said all blank "uh...i don't know" and that's when Katy BA interrupted and said Chris 6XL wouldn't know and she was handling it and do i want the $10.80 cash or not. I told Katy BA i will go ahead and take my partial refund but I'm reporting them for scamming! Whataburger? You should be ashamed of yourselves for having Katy BA and Chris 6XL representing your corporation! NOT ONE APOLOGY WAS GIVEN! It's definitely got to be a problem because it seems that location can't keep team leaders and workers there even temporarily! The attitude and bad service that takes extremely long IS RIDICULOUS. I was very unhappy but i realized when i got home, i still had the orange juice. SO KEEP THE REST OF THE CHANGE ALONG WITH YOUR BAD ATTITUDE AND BAD SERVICE!"

"Not sure how ketchup and mayo ONLY turns into this mess. 5 out of last 7 times going to Denison, TX Whataburger orders wrong and people are so ignorant can't even answer in anything resembling coherent English. Done with Whataburger! So focused on the upcharge of adding cheese they get orders wrong almost every time! You people are idiots!"

"I called doordash and had them bring me a $50 order of food for me and my family tonight it was a long day at work I was exhausted... After about 40 minutes doordash arrives with my food... My double meat Whataburger was a single Patty plain burger with only ketchup and what looked to be cheese that they attempted to scrape off because it was supposed to be plain as the sticker read, I called the Whataburger and spoke with Isaiah he was only willing to replace just the single burger at a later date as I sit here with no dinner and they have all my money I would have understood the mistake and you replacing the entire meal later in the future but no he only wanted to give me a single burger for a later date as a manager I know customer service and when this was your mistake that should have been caught on your end before my food was delivered the only right thing to do was replace the entire meal I don't even want the burger I called corporate and will update this post after corporate gets back to me to see how they handle it on their end I know me and my family eat Whataburger at least twice a month so I spend at least $100 a month at Whataburger I will never order food from this Whataburger again terrible customer service terrible way of apologizing for your mistakes made me feel like it was my mistake I knew I should have ordered pizza."