DLO Midwest City Middlepointe Patient Service Center

"Most Incompetent Staff I’ve Ever Seen My special needs toddler needed blood drawn for a total of 3 sets of testing done. First time we went in, the girl didn’t even know how to read the test orders. Several hours later we were called to come back. This time it was 2 girls. Both were rude from the start. I don’t know if they are completely inexperienced or just inexperienced with special needs. But they did not listen to me or observe my son’s cues. He was in high distress and I understand that. But they were rough and completely oblivious as to how to get things done. The girl stuck him twice and even wound up blowing his vein. He has had blood drawn before and never had a vein blown. Then she asked me if I wanted her to stick him AGAIN. Hell no. THEN they couldn’t even make sense of what samples they had for what tests. They told me they had enough for 2 of the 3 tests. I called patient services to see what was sent and what still needed to be done and the rep told me they only saved the blood for one set. Never called me or said anything about now not having the second set. WHY scrap that sample?? Now he has to do those 2 sets ALL over again. As we were leaving I asked about the blown vein and the girl got argumentative. Not just incompetent but also oblivious and insensitive. We’ll never EVER go back to a DLO location."

"I had to get blood work done, which I absolutely dread, but one of the lab technicians, Garrett, went above and beyond to make my experience as easy and painless as possible. The blood was drawn and I was on my way in no time!"

"I went Quest lab to have blood work done because im Transitioning this quest lab never sent in my bloodwork to my provider, and I sat there for a long time I felt like I was treated with the least amount of respect this used to be the lab I would go to anytime I needed bloodwork, But never again, will I go there"

"I understand on Saturdays you may be short handed and a bit busy but be professional like you told your co-work I complained about how long I sat which I sat longer than usual on a “Saturday” in my face like you were tattling, like grow up and just apologize and continue to work and get pts in and out…."

"The staff were excellent. The wait time was a little longer than expected (they were busy in the morning), but not a big deal. It was quick and painless giving the blood samples (again excellent job)."