Sears Appliance Repair

"We've been trying to get our washer fixed for close to 6 weeks. While the technician was able to get it fixed this trip, which is the only reason this is 2 stars and not 1, it was after multiple calls to sears appliance and getting bounced between departments with the ultimate answer being "sucks to suck." The first time they came out, they looked at the washing machine for a grand whopping total of 5 seconds before ordering a part and leaving. Once the part arrived, the technician came back and determined that the part was wrong (also broken), and ordered the correct part. Then that part arrived and the technician was scheduled again. A week later, they were scheduled to come out and cancelled at the last second. When I contacted sears customer service they said they would give us a "priority" call, which boiled down to the technician coming out at the time that they rescheduled to originally. So much for priority. I sat and waited for the tech this time around and we kept getting moved down the list. Finally, after contacting sears for the 4th time, the tech arrived and installed the part. He left with a "hope this works, but I'm about 20% confident that it will because this part won't fix the original issue." Granted, it did work - but this entire experience is just proof and reasons why Sears went bankrupt to begin with. Unfortunately this is who our home warranty people put us with, and I hate the fact that we went through 6 weeks of absolute crap in order to finally get our washing machine back up and running. Like I said, the fact that I am happy to have a working washing machine again is the only reason that this is a 2 star and not a 1 star."

"They've come out twice and the issue is still not fixed. Now been a month without a working washer. And now I'm expected to wait another two weeks for them to come back out and they still have no clue what's wrong, so I'm sure it still won't be fixed in two weeks regardless. Neither tech that came out actually waited for my washer to malfunction in order to properly diagnose it. The first actually told me he couldn't wait around for it to happen... After I waited 6 hours for him and 7.5 for the second, who also didn't wait for it to happen and told me it was working perfectly. Only it wasn't. And don't try to get anyone on the phone there. It's impossible!"

"I had an outstanding technician by the name of Jeff. Very knowledgeable and answered all my questions and made the entire experience great. If I ever need another repair I hope it is someone of the same caliber. Outstanding job Jeff. Hey Sears! Give this man a raise! Thanks again!"

"They charged me twice, Trying to get a hold of someone to help resolved of being charged twice is impossible. Was tolled they would contact billing, 8 days later nothing done. great placed to get scammed into paying twice."

"The techs who come to the house are professionals. Know their business and easy to work with. Ability to get scheduled quickly is difficult. Waiting on parts is an issue."