KAY Jewelers 6100 O Street, Lincoln, NE 68505

"The staff is wonderful, nice, and so helpful! They changed my watch battery, polished it up, and set the time for no charge!"

"I went in today to get my ring clean like I do quite often and James took such good care of my ring. I have been here many times and have never had someone take there time and clean out every piece of hair!! Thank you so much James I greatly appreciate it!"

"I purchased a pendant on a stock chain, not realizing it was a cheap piece of material. I have had it serviced twice for the chain being broken. Thank goodness I bought the warranty or I would’ve paid well over the value of my original purchase. On another occasion I was told by a salesperson I have large earlobes to wear diamond studs. I felt it was rude and she was only trying to make a sale. She showed me two options and I was not happy with either, especially being told I could carry a larger stud because of my large lobes. Will not purchase anything from this store in the future."

"My thirty year anniversary ring. It took until year 32 due to not meeting the perfect ring. Devon introduced me to MY perfect ring. She really took the time to get to know my likes and dislikes! She helped me from beginning to end and kept me updated on the status of my ring. She provided all the information on a protection plan and reassured me that she would track (and provide reminders) when it was time for maintenance/checks/cleanings. I'll have Kay Jewelers at the top of my list the next time I am shopping for jewelry...Christmas from Kay, with Devon as my guide!"

"Don’t buy from this store. They’ll lie to you about what you’re actually buying and cheat you out of the money you spent. A year ago I bought a gold chain I was told was solid and that I was getting a good deal on as it was on a big sale only to learn that I was really sold a hollow chain and didn’t know the wiser because why would I need to double check to make sure when it’s from a well known brand right? But when I went to go resell it just last weekend I was told it wasn’t actually solid and it’s hollow or plated because it magnetized. And now no one wants to buy it anymore for that reason so I’m out over $500. And since it’s past any return or exchange date the district manager heather said they won’t do anything for me because it’s “store policy” and I have to remember that they are a “business” but store policy shouldn’t cover fraud and that’s one hell of a business model. I also have a recording of one of their new managers admitting the man who sold me it was fired and replaced because he would skew information to customers to pretty much make sales. Just go across to literally any other jeweler in the mall because this one isn’t worth the headache."