Canine Design

"3/26/24 UPDATE This place needs to be shut down asap and the workers need to be held accountable for their actions that have resulted in numerous horrible experiences with customers and the recent dog death. I originally left this review 3 months ago, see below. The workers here lied through their teeth multiple times to me as I mentioned below and now come to find out a dog passed away there. Absolutely heartbreaking and totally not surprising. I knew the workers here were not right. To the person who lost their dog… I am SO SO SO SO sorry oh my gosh, I’d be just heart broken. I don’t want to take my dog to any groomer now! I’m looking forward to taking it on myself. Original review: My dog has been there three times, the first time was fine and I was told the ear cleaning, anal gland cleanse and nail cutting is apart of the wash/hair cut package - they did all that and it was terrific. Second time, horrible - they gave my dog a bath and haircut but no nail trim, ear cleanse nor anal gland cleanse. I asked the groomer In person why wasn’t it done when I picked up my dog and she said you have to ask for those things, I said well I was told last time it’s all included and she said it’s separate. I accepted the discrepancy in the information given and moved on with my life hoping next time I’d get clarity when taking my dog in. Took my dog there the third time and I specifically asked for my dogs nails, ears and anal glands to be cleansed along with the normal bath/cut and she said yes that’s all included(not Brianna for groomer who said it wasn’t the second time) I said “oh great!”because that was my original understanding until Brianna told me last time it was not the case and that I would need to ask for it. The lady then went on to say no, we always do those three things and I said well that’s what I was originally told and what I experienced the first time until it wasn’t done last time and I was told differently. The lady then went on to keep telling me they always do those three things, completely dismissing the fact that I was told something different the previous time and that those three things were not done last time. Overall highly dissatisfied with my experience with the entire groom room because of the misinformation given and zero apology/empathy given for not providing the full service I paid the second time my dog was groomed. Groom room, it may benefit you to learn from my experience and make sure all groomers are communicating accurate/the same information to clients and completing all groom services including in the package asked for; to ensure no one else has to experience what I did here. Lastly, showing empathy and owning up to mistakes goes along way when it comes to building clientele and keeping one. Thank you for the work that was done for my dog and I hope this is rectified so it doesn’t happen to anyone else."

"If I could give a negative star rating I would! Absolutely abhorrent behavior from "professionals". Poor Nala was negligently left unattended and unfortunately lost her life as a result. I would trust a drink mixed by Bill Cosby himself, more than I would trust these people to groom my dogs!"

"I love my dogs. If you don’t want anything to happen to your dog, please do not take them here. A dog died by hanging herself because she was left unattended. The owner didn’t seem to care about the dog owner’s pain and the dog passing away. Just because it didn’t happen to you doesn’t mean it won’t happen again because of their practices."