United States Postal Service 16 Frost Road, Sandia Park, NM 87047

"The hours listed are wrong. I've attempted to fix them three times now. M-F, 7:30-4:30, and 9-12 on Saturday. Closed Sundays. The staff are very hardworking and kind. Most of the complaints I'm seeing here are probably due to the third party carrier who is contracted to deliver to the box clusters. We seem to only have issues with them during the holidays when the whole system is overwhelmed."

"The staff are so rude and unhelpful. Our carrier seems to not know how to do his job as I have had multiple things go missing and/or placed in my neighbors box. I notify the postmaster and nothing gets done about it. I receive notification that an item is out for delivery that requires a signature so I call since I know my carrier won't even have it in his truck to attempt to obtain required signature to verify it is actually there before I make the trip out there and the woman that answered the phone was very rude which seems to be par for the course and a constant at that location."

"Miserable staff that couldn't care less about their jobs or your mail. Constantly dealing with missing and misplaced packages and mail delivered to the wrong addresses. Staff doesn't care at all when you tell them these issues. If you're picking up a package, you better hope you have the pink slip or else "they can't find it"; but magically will find it if you get the slip the same day or even if the package has been marked delivered. I've complained many times and tried to contact the NM Post Master General but could never reach anybody to discuss these issues. They simply don't care about you. I even have Ring video of the mailman throwing a delicate package to the ground. It's infuriating to have my mail effectively held hostage by these horrible people. Please, if you hate your jobs so much, go find a different one. After literally hundreds of dollars in lost mail and countless hours of lost time going to the post office just to be told they can't find it, I'm just fed up. I wish there was something else I could do. If you're planning on moving to this area, beware that you may never get some of your mail."

"Never really get to go here a lot except for when we need to pick up large packages and didn't have any bad experiences. Our mail lady who delivers mail in Sandia Knolls is just the best. She always put the packages in a plastic bag when the weather is bad and she makes sure that she puts them in a secure spot."

"This seems like a mom and pop shop, which is fine; however, the lady I’ve dealt with at the store is rude and the mail man seems awfully lazy. The rule where I live is that you have to live within 0.5 miles of the mail box to have things delivered to the house. Well I’m 200 ft away and that worked for maybe my first two packages since moving here...despite reminding them nicely that we are so close. Then even the times when it seems like my proximity is remembered, I get a note that states it was too heavy to carry while my 120 lb wife goes to pick it up later with one arm. This location effectively negates any benefit of amazon prime shipping and inconveniences is greatly as we are at work before they open and off work after they close."