UPS Customer Center

"1st, the UPS driver lied & said he rang my doorbell "in his notes". He did not...if he had I would have received a notification on my phone from the video doorbell. So he lazily slapped a door tag on at 5:47pm Friday...after I had been home ALL day waiting for this package. My front door was WIDE open & the screen door screen was lifted (because it was so nice out). So then I spent the next 90 minutes trying to contact a live human being. After i finally got a human, they said they would contact the local office on North Westport & someone would call me regarding my issue. Chester called. Said I could pick up my package at the customer center on Westport Saturday morning. I said, the hours posted say you are closed? He said, don't worry we will be here for you. You can pick it up. I stupidly believed him. 1 just spent the last 55 minutes driving there & knocking on every door around the building. I needed these items to bring on a business trip...& I leave tomorrow (Sunday) & will be gone for 1 month. I'm so mad & disappointed. At the least, this is horrible business practice. Makes me sad. Update: I drove to a UPS store (privately owned) and they were kind enough to figure out how to get a human to call me from customer service. Then that person called UPS on Westport...then 3 hours later Chester called me again & apologized. I drove all the way back to North Westport & finally got my package. At this point I've wasted 4 hours of my life that I will never get back, gas back and forth twice plus to a ups store & mileage on my car. All because the UPS driver chose not to fully do his job. I changed the 1 star to 3...only because I did finally get my package."

"I get my packages sent here a bunch and they're always super helpful! Never had an issue!"

"Had to go there twice in the past week to pick up 2 different deliveries. They had excellent customer service both times. Pleasantly surprised!"

"They are trash. They don't care if things are time sensitive. They don't care if it cost you more money because they can't be time sensitive. They won't allow you to pick up you package from the distribution center but forces u to pay overnight shipping to receive your items late. They want to charge you for picking up your package as well. And when u ask to pick it up, they tell u it won't be ready for another day even though they don't need to do anything but hand your package over. Trash company and yall make $120k a year. Bulls***"

"The building is marked Customer Service. That helped my decision to use this facility among all the stores. The employee was very helpful with filling out the computer forms and explaining the whole process with refrigeration and air flight. Thanks for the great customer service."