American Eagle Store 6600 Menaul Boulevard Northeast, Albuquerque, NM 87110

"Staff is rude and store closes at random times. It's nearly impossible to shop here."

"Worked here and got fired by Star Romero without telling me for speaking about my schedule being changed without my consent after it had already been made. And she took me off the schedule I called many times and Lauren and Star Romero would avoid the whole situation. Very unprofessional"

"This location really annoyed me when they didn't want to process my return and instead wanted to send off my stuff to the warehouse to have it processed there. I've been part of management in retail companies and I know they were doing this only so it wouldn't impact the store's metrics. The associate who helped me said they'd have to send it off, I asked if they could instead process it there, so she asked, and the manager Star said they would have to send it off because it was a large order... It was 4 pair of clearance jeans that totalled out to only $100 and tax. If they had been understanding and empathized with me, I wouldn't be here writing this review, but because they never gave me the option to have it shipped, and didn't care enough to look at my receipt to see the total, I'll never come here again. Such a petty and miniscule thing to penalize customers for, and especially with this only being my second time ever shopping at American Eagle."

"Buy my jeans from american eagle bc they’re the only ones that fit me comfortably. I bought a pair and after washing them after the first time wearing them the seam on the outside of the thigh ripped. So as anyone would do i want to exchange them for a new pair with receipt in hand and was told i couldn’t exchange it because it didn’t have the tags on them but they wanted to keep them."

"I was gifted jeans for Christmas like many of us were I am sure. However they were the wrong size when I tried to go in to simply get my correct sizes I was denied entry because I would not provide a proof of purchase. I work retail, and this is the worst company and or store policy I have ever heard of. How do you expect customers to give your product as gifts if they are not even allowed to do an exchange??"