Smith's

"Went to Smith's at 4700 Tramway in Albuquerque for birthday cakes for Grandmother and children. Being in from out of town ordered as soon as we got in and were all set to pick up. Picked them up without issue but the realized the names on the 2 cakes had been spelled incorrectly. Then when eating the cakes the icing was not as ordered and the cakes were not made as ordered. Very disappointing as one would think something that is a one shot deal would get the attention to make sure at least the basics are correct."

"I have been mischarged the last 4 times I've been to Smith's. Fortunately, I noticed one of those times immediately before I swiped my credit card. And the first time I let is slide. But now I've lost over $40 in the other 3 times I've been rung up wrong. This last time, I calculated up my total before checking out. It was supposed to be $92.36 not including any tax. It rang up as $106.58 with $1.45 tax. The only taxable item was the liquor. I brought this up to the cashier before I swiped my card. Because I can't really go to customer service to resolve this, because the Smith's employees have told me that customer service is closed at the times I would possibly be able to resolve my issue. And I don't want to have to drive back to the store and get my $10 or so. But after this last time, I was extremely frustrated. Because I didn't want to swipe my card before resolving the discrepancy. But the cashier couldn't help me until I was able to print out a receipt. So I swiped my card and got the receipt and immediately informed the cashier about the products ringing up incorrect. I was told I'd have to come back the next day at 8:00 am to resolve it. That isn't going to happen. I don't know what resolution I might have in this matter, but I'm really not willing to shop at Smith's if this is the new normal procedure. I am not saving any money by shopping at Smith's based on these last 4 experiences. And I don't know how long I've actually been over paying for what I thought were good deals. It wasn't only till the difference seemed outrageous that I noticed. One transaction was just over $40 dollars on an estimated $50 dollars in groceries. That was the one transaction I resolved immediately at the register before swiping my card. Because I cannot go to a Smith's during the new customer service hours. I actually drive a little further than the closer Albertson's stores to go to Smith's for the savings. Now I feel like a fool. I spent over $40 to save like $10. I'm pretty unhappy about my recent experiences at these Smith's stores. And I tried shopping at the other Smith's location to see if it was just a specific store issue. I normally shop at the Smith's on Tramway 87111."

"The issue was our cashier, Kelly, who said nothing to me, kept eating chips, and when I asked if I could swipe my card very rudely snapped “Yeah” and then ate more chips. Awful customer service, the Eubank location is better and friendlier. We just stopped at this location because it was on the way. Won’t be making regular stops here again due to the poor customer service."

"This location is in a fairly safe neighborhood. Store always clean, helpful staff, good selection of produce, meats, deli, etc"