Lomas True Value

"Uninformed and unprofessional. The manager is as sour as a man can be. I had a cashier explain to me how I could help them do their job. I am the customer. If I need to help the staff then I need a discount or a paycheck. The general feeling is one of: “I hate my job but I need money”. Great place if you don’t have to interact with the awful staff."

"Don't let the size of the store fool you they have good selection better quality and friendly people"

"The worst customer service experience I've had in a while. When asking an employee questions about a product, the employee looked and acted annoyed that I was even asking them do to their job. The employee acted like they were going out of their way to show me the location and price of the product and didn't offer to ring me up, instead just walked away. I requested 4, 40lb bags of wood pellets, the lady at the cash register gave me a fake smile as she rung up my request, and didn't offer to help me take my order to my car! I was forced to take a total of 160lbs of wood pellets to my car while 3 other employees stood there and watched!! I will never waste my money here again and I don't suggest that anyone one else does either! The Ace hardware has the same size bags for almost $2 cheaper each, and they'll even offer to help carry out the bags!"

"I was visiting my daughter just before Christmas & making a lime pie. I brought limes, but she had no juicer. I walked over to TrueValue and... I had a choice of 4 manual juicers. Not only did I get a juicer, but also a fine zester, measuring cup, spatter cover for frying pans .. several things a young first apartment renter could use. And no parking issues or crowding that the box stores were having. Yes!"

"Not happy, me and my business across the street spend a lot of money there, I was rung up there other day, and was never stopped, I came in today and was followed by the employees as if I was a criminal. Then was told in the store around customers that I was steeling the other day, I had come in multiple times and nothing was told to me. The person that rang me up has a trespassing notice issue to my business and was the one that rang me up. She could have said hey I forgot to ring you up or any employee could have stopped to mention it. But they wait so the can embarrass me and with out any proof demand me to pay for it. Absolutely humiliating and embarrassing I will no longer be doing any business with this store."