Rio Grande Credit Union

"Worst costumer service ever!! Been waiting over 45min, to been seen by a banker. Worst part is (IT WASNT EVEN BUSY) no one acknowledges you they just look at you and ignore you."

"They met my need and were very friendly and a timely manner."

"Very Professional n Cordial. Young Man was swift n respectful. The receptionist was so polite n efficient. My whole experience was " A Cool Breeze ! " Thank You Rio Grande CU"

"Worst RGCU branch, they keep letting someone with my same name access my account and take out my money and make purchases, despite there being multiple identity confirmation methods that other branches us. I try to get this fixed and the managers will never call you back! Awful awful place."

"I have been a member for 13 years. Recently I've experience the worse customer service within the past few years. I have moved out of state but kept my bank open in my home town. I tend to always encounter Desiree on the phone. She appears frustrated, annoyed, and impatient. My final straw was waiting for a return call from the Director Jesus. I reached out and it took a month no return call. Finally reached out to the bank on my day off waited quite some time and encounter Desiree once again she attempted to remain professional but you can tell she was annoyed and frustrated with me. My request was just speak to a supervisor or Director, she took it upon herself to read my past note and say I've been informed that they cannot assist me with what I am calling about. My response was I am requesting supervisors assistance. She then proceeded to say they were not available she could send me to a voicemail after informing her I am been waiting for a callback and it's been a month. She proceeds to send me too his voicemail and of course it is not working and I was unable to leave a message. I had to call back Desiree answers of course, I informed her I did not want to get off the phone until I spoke with the supervisor. At this point my original concern is no longer a concern, now it's about customer service. The supervisor who got on the phone was very understanding she listened but all she could say was she will review tapes and hope that this doesn't happen to the next customer. I feel as though if I am a member and I've been a member for over 10 years when something is not done correctly you should at least attempt to apologize offer a complementary whatever to resolve and keep your customer instead she was OK with me saying I want to close all accounts and no longer do business because I don't feel valued as a customer. I'm very disappointed and thought I would share my experience."