Lowe's Home Improvement

"This is the first review I have ever posted but the customer service associate was so incredibly rude that I am leaving a review in hopes that management sees it. I had a small problem with the same day delivery of an order, there wasn't a driver to pickup and deliver my order and it was still there by noon the next day. The actual problem was with the customer service associate, Jonny, who told me my only option was to pick up my order since a driver didnt come. He asked me where I placed the order and I said it was on lowe's website where the same day delivery was an option for $15. He then told me that same day delivery is by a different company and I just have to wait for my delivery or pick it up. But there was no ETA for my delivery, I just had to wait? When I asked to speak to a manager because there must be a way to just cancel the order or ship it since I can not pick it up, the associate Jonny said the manager will tell you the same thing but sure "I will transfer you to a manager", and then hung up on me. I called back, and Los Lunas Lowes didnt pick up the phone, I assume Jonny was at the customer service desk and chose not to answer. I called again and he answered. I said I was calling to speak to a manager because he hung up on me, Jonny sarcastically said "ohhhhh I did????, let me try again". I was transferred and I spoke to Melissa, a manager, and she easily canceled my order and I am now able to just place a new order with standard shipping. Had I know that same day delivery wasnt really an option, I wouldn't have selected it when I placed my order. I would also like to note that have had several online appliance orders this last two weeks and the process was smooth and the delivery person, Miguel and his crew have been absolutely so nice and wonderful for all three deliveries and one pickup"

"Best Lowe's I've ever shopped at. Customer service is always amazing - they always find me and I never have to search for assistance. Store is clean and well stocked."

"Lowe's has such nice people working there susanna, glenda, Jax are some of the nicest people and give great customer service they are always friendly and smiling. It's a joy to go in this Lowe's and it's been my favorite Lowe's ever. Thank you so much you guys and I hope you all have a wonderful Thanksgiving"

"Actually went to home depot 1st. Don't know why I bothered. Lowes Actually has what they show in stock and ready for p/u. Customer service was above and beyond!!! Make this Lowes your go to for any home improvement needs!!! This Frigidaire is huge and was very reasonably priced."