Subway 4320 Ridgecrest Drive Southeast, Rio Rancho, NM 87124

"Horrible experience at this Subway. Went in yesterday evening. The worker there, Xandra or Alex, was extremely rude. She was being rude to another customer about lids, and the fact the customer complained about that. When she walked over to help us, she seemed bothered to do her job. When I asked for an extra sandwich, even though I had asked for the correct amount to begin with so it was her that made the mistake, she expressed her frustration with having to get another bread and make another sandwich by exhaling loudly and rolling her eyes. When I asked for the manager there, she responded rudely again. After I paid and asked another worker for her name, she proceeded to argue with me. I understand pickings are slim when it comes to hiring workers, but hiring rude kids that can’t even make the sandwiches correctly (our Italian BMT sandwiches didn’t have the right meats or the correct amount) it’s bad for business. I will not be going to this Subway again, or possible any Subway in the future. I just tried calling to complain to manager and nobody answers the phone. I used to really like Subway but they have really gone downhill. If you want to be treated like an inconvenience and treated rudely by workers, come the the Subway on Ridgecrest."

"I was there yesterday requesting a large order that was rather sudden. They thought it was for Superbowl Sunday at first, but when I said no, please, I actually i need it now…. the two ladies were so kind and actually got it done right away!! They were amazing. No complaints or attitude they just boogied down lol. Everything was so fresh and delicious and impeccably packaged. They included all condiments and napkins etc. The sandwiches were devoured!!! If they read this, everyone at work says thank you!!!"

"A team doing the very best they can and pushing themselves hard. Dropped by as a door dasher. I enjoy subway food and this store but knowing that despite supply chain shortages and angry people they both are doing an amazing job. They worked with me to help the customer work with a gap in the online corporate system. I wish I could do more than this. But if someone with any power there see this please reward the 2 working there tonight. 12/10. Thank you"

"Giving this place 5 stars for resolving the issue. I have placed mobile order for sandwich, shortly after order was placed and my card was charged, I got a call from this place notifying me that they ran out of bread and won’t be able to fulfill my order and was advised to get in touch with manager since they are not able to issue refund. I stopped my next day and explained to them my experience from previous day. Even thought the manager wasn’t present, they gladly fulfilled my order for free without any questions. Thank you for taking care of customers. Friendly staff and welcoming atmosphere. Will order from here again."

"While the place maintains a new appearance, the recent visit disappointed me. The two employees behind the counter appeared disinterested, creating a negative atmosphere. The cleanliness was lacking, requiring a thorough deep cleaning and reorganization. This Subway used to be a favorite. A minor makeover could restore its former appeal."