Tractor Supply Co.

"Previously, I had only good experiences here. Recently, I felt very dissatisfied with my experience and at one point, I did feel that my father's safety was endangered. There seems to be a lack of communication and teamwork between workers inside at the register and those outside loading vehicles with pellets. A simple statement letting customers know they need to have their receipt ready for the forklift operator to sign would have completely changed this experience. However, that was not communicated to us and instead, we were yelled at outside in the parking lot by the operator, Rod. His demeanor and customer service skills were lacking. He was unable to regulate his own emotions, showed no empathy with our confusion, and did not see this as an opportunity for team growth. Rather, he told us it was our issue not having the receipt ready and not knowing he needed to sign it. Regarding my father's safety, this is the deciding factor that will prevent us from returning to this Tractor Supply. When my father opened the door of the truck to enter the vehicle, Rod drove by in the forklift at an unsafe speed at an alarming distance too close to a customer unaware of what is occurring right behind them. I have spoken with the manager and let him know what happened. I also made some suggestions for team training so this complaint can be an opportunity for improvement."

"This was the most unwelcoming experience I've ever had while checking out. Heather, the cashier, had presented inappropriate discriminative behavior towards us and other individuals who are native american. She would greet others with kindness but as for native Americans she would keep a strict eye on them while they simply shopped, as if they were criminals. She has LOTS to work on."

"Clark needs to learn how to run a register, talk about inexperienced, these boomers just don’t know how to work anymore"

"There is no military or veteran discount There should be military and veterans discount what ever they sell in the store every day. BIG R has military discount."

"Everyone who works here is so friendly and helpful. My mom recently bought 15 bags of pellets and wanted to make sure that Mark and Kenny got recognized for loading the bags into her car for her with a smile. This type of customer service is so appreciated, thank you!"