Homewood Suites by Hilton Albuquerque-Journal Center

"During our recent stay at Homewood Suites by Hilton, we were thoroughly impressed with the modernity and cleanliness of the rooms. The spacious layout provided ample room for our family to move comfortably. The contemporary design added a touch of elegance to our stay, making it a truly enjoyable experience. The attention to detail in maintaining cleanliness did not go unnoticed, and we appreciated the efforts of the staff in ensuring a pristine environment. Overall, our time at Homewood Suites exceeded our expectations, and we highly recommend it to anyone seeking a comfortable and inviting accommodation option."

"Rooms were great. Staff was great. What really disappointed me and made the entire stay frustrating was the horrible night sleep I had. The upstairs guest rumbled around all night. The rooms seem as though there nothing in between them. I’m half deaf and could hear everyone around me as if it were a college dorm and everyone was having Rush Week around me. Very noisy."

"Hilton Hotels stand out for their remarkable customer service which is why we like them but it wasn't the case at this specific location. It all started when we came in ,Joselyn at front desk wouldn't let us check in until we moved the car because it was park on the wrong section we moved on and move the car of course with no complains. Next time I came for help at the front desk, I was needing a package that had just arrived according to my notification and Joselyn told me that if no one inform her about it there was no package for me and didn't bother to check again I moved on and said Thanks! The next person after me was also treated poorly so I thought maybe that's just the way it is. After that there was a couple occasions that I forgot my key in the room one time I was too excited to see snow and walk out without thinking and when I tried getting a key at the front desk it was denied. I call my partner who was at work to have him talk to them so they can give me access and supposedly to avoid this situation in the future they added it my name on the reservation next time I came back to get a key I was denied again saying I wasn't on the reservation and that I need it to call my partner for approval after they has said it was "fixed". At this point I am frustrated with the customer service so I tried avoiding asking for help at front desk at all cost. Next thing I order a book for school and this book was worth $150 dollars. I was having my packages deliver to a locker from Amazon because I didn't want to have to deal with being mistreated by these people but because of the book being so expensive they couldn't deliver it to the locker and had to have it shipped to the Hotel when I came to get the package a lady name Stephanie told me that she gave it to someone named "Alex" I said but the package was clearly under my name why would you give it to someone else and she said the package is gone you can see if you see the client and ask him for it. I was so frustrated I talk to my partner and we both came back trying to talk to the Manager who we missed a couple of times by a hair. Then we talk to Yadira and she said that manager would get back to us but he never did no text, no email, no calls. We had to come back about 4 times to see how this situation was going to be resolved and we were getting no answers after they gave me such a hard time about getting a room key why wouldn't they ask a person for an ID when giving a package? At the end of all the manager offered to give us points worth the price of the book and call it a day. We would not recommend this location the service of the front desk people is very disappointing and to say no more unprofessional."

"Great safe area, no issues at all, was impressed by clean and larger rooms, if you get the chance to try the bigger rooms they are worth it. Water is pretty solid on temperature, and never had in issue staying here. Check in is easy on the Hilton app. The cracker barrel next door even has a sidewalk from the hotel out the back. Might cost a little more but this place is absolutely worth every penny."

"There was a pull out couch with a TV and a desk in the "living room", and a second TV in the bedroom area, which were separated by the kitchenette. It had a full size fridge, cooktop, microwave, dishes and cookware as well as a dishwasher. The staff was welcoming as was the lobby itself. There were board games, puzzles , coloring pages and crayons and a variety of refreshments 24/7. The breakfast was delicious every day with plenty of options to choose from. The pool was kid friendly (3ft-4.5ft). Overall it was a great place to stay. Safe neighborhood."