American Muffler And Towing 827 North 9th Street, Gallup, NM 87301

"Stranded vehicle, unable to move it in a lane on a highway in a dangerous position. This company was alerted by our insurance company and we had an ETA that constantly read between 50-65 minutes 2 hours after confirmation they were in the way. One, just one call to the company and the attitude started with ‘your provider gave you an ETA don’t bother me’. Arrived with the ETA still showing 60 minutes out. Attitude continued with ‘I’m here as a privilege, I don’t have to tow you’. When I pointed out he was being paid and this was a service job, driver ‘Mike’ told me I could ride in the back inside the towed vehicle. I told him I knew that is illegal in NM and it would be his ticket, but happy at that point to ride there, which I was, Illegally, allowed to do (speaking of illegal driver truck has 14-inch crack in windshield in line of vision). So, paying for a tow in an emergency situation is now a ‘privilege’ with this company. Making *one* call to check ETA in an emergency is a burden which tees off the driver to the point he wants to fight with customers. Do I really need to add ‘avoid’?"

"Super disappointed in what happened to us yesterday. My family (including our dogs and 9 year old daughter) got stuck in deep snow in the mountains. After calling our insurance company- we were told this company had soonest available to help. After 2 hours of waiting and trying to call him, I finally got ahold of him when he told us he will not do those rescues but he may know someone in Grants who could. We were stranded ALL day and kept calling and calling with no response to even tell us that guy wouldn’t do it. On top of it all, we continued to get updates from our insurance company that he was on his way and that he even completed the job! Not a very stand up guy like all these people keep saying to leave a family with a 9 year old stranded in the mountains with not even a call back to tell us he definitely wouldn’t be able to help us."

"I want to share good things with you. place if you have a burst tire or something else, you can come here. The owner and guys here are very adequate. They helped me, everything was great. Thank them very much, they did everything. I recommend!!!"

"Had a flat tire just inside the new mexico border at the end of the day on Saturday where I would have been stranded for a couple of days before long. I called these awesome guys and spoke with Pancho and told him my situation. He was understanding and helpful, telling me he couldn't make any promises but he'd try to help. I know he was busy and didn't have to help but he sent Mike to help. Mike arrived quickly and was so cool and helpful, and we're on the way now. It looks like we're gonna make it but even if we don't, I can't thank these guys enough for the effort!!!! Please give them a chance with your vehicle, they are a great company in my opinion.Had a flat tire just inside the new mexico border at the end of the day on Saturday where I would have been stranded for a couple of days before long. I called these awesome guys and spoke with Pancho and told him my situation. He was understanding and helpful, telling me he couldn't make any promises but he'd try to help. I know he was busy and didn't have to help but he sent Mike to help. Mike arrived quickly and was so cool and helpful, and we're on the way now. It looks like we're gonna make it but even if we don't, I can't thank these guys enough for the effort!!!! Please give them a chance with your vehicle, they are a great company in my opinion."