Dakota Psychiatry Clinic PC 419 Quincy Street, Rapid City, SD 57701

"Their billing company double billed me for a visit and then sent me to collections. After straightening it out with the billing company and proving the payment was made and it was their error, I called the clinic to explain. I got called a liar and told that I am no longer a patient before being hung up on. When I attempted to get my medical records with a formal signed release so that I could continue care elsewhere, they refused to release them but would not give an explanation of why. Horrible business practice and I do not recommend this clinic to anyone."

"Avoid this clinic at all costs. I was a patient here from 2013 - late-2017. Nothing but one problem after another with billing. Someone had accidentally created two billing accounts for me at two different addresses (one of which was not even my address). For every appointment, I would be double-charged and sent a bill. In the last year of my time as a patient, they would send me three bills with outstanding balances for every single appointment. When I tried to resolve the issue with the clinic itself, they would refer me to their offsite billing department, which they are unresponsive to e-mails and phone calls. After finally just telling them that I would no longer be a patient there due to this issue, she assured me that she would look into the issue and resolve it for me. Then I heard nothing back from them. Terrible customer service, terrible patient care and a worthless billing department. I wish I had been warned ahead of time. Would have saved me a lot of money and stress."

"I would give them a 0 if I could. They’re absolutely horrible. Find another place if you can."

"Do not recommend this office. When I made appointment, I was told to bring insurance card with me. Cancelled without notice to me that if we didnt bring it in beforehand they were cancelling. Called my in crisis family members phone and left messages they needed insurance card despite my request they call me with any issues, and never called me. Knew patient was in crisis. Deleted records from the system and told me next available was 2 weeks out when we showed up for apptmt. The attitude was indifferent about the situation and the bind this left us in. We will not be recommending this business. When paperwork comes before patient care, it's a sad state of affairs. Disappointed doesn't begin to express how I feel. Client care is important, even with a new patient. Wasted our time, and left my family member without care."