Karl's TV, Appliance & Furniture Rapid City

"Karl's does not rank customer satisfaction very high in their priorities. We purchased about $21,000. worth of appliances for our newly constructed custom home. Our sales person did a good job working with me as we were mostly working remotely/online to make selections. I do wish she would have asked more questions to help me actually pick appliances that would suit our lifestyle more closely. Otherwise I'd give her a 9 out of 10 rating. My main disappointment is with our Thermador Wall Oven & complimentary Speed Oven. The wall oven circuit went out almost immediately after turning oven on, (right before Christmas) of course under warranty & thank goodness we also have a basement wall oven (LG) but after waiting 2 months for parts & still waiting, I cancelled repair & just wanted to return it. The Speed Oven has the same control panel as the Wall oven & it is NOT user friendly. First issue is that you have a Thermador "commercial" every time you want to use it (hit start button). Then there is no way to "mute" the sound very much so we have duct tape over the speaker to muffle the sound. Once its on & you want to set a time you can choose the quick 30 sec increments or you must SCROLL through the numbers to select a specific time. Takes about 4 steps. The clock/time also does not display if you're not actively using oven. I voiced these concerns after using the appliance only a couple of times. The policy is that I now have a "used" oven so they won't take it back just because I'm unhappy with it. Returns must be made in original packaging & within 15 days.....hmmmm, guess there is no way to know if it works unless you try it. Can you actually try appliances on the showroom floor or just look at them? If they had been willing to work with me on selecting a replacement or coming up with alternative appliances. I would have been willing to purchase it from them. Now, no way. I WOULD NOT RECOMMEND USING KARL'S APPLIANCES! Very unresponsive to any issues after the sale. I had to reach out & work with the Thermador/Bosch district sales rep. & although they helped get the return of the wall oven approved they were/are also unwilling to work to resolve the problem of a customer not happy with the product. I will be donating a Thermador Speed Oven to Habitat for Humanity that hopefully someone else will like & I will be purchasing my replacement ovens elsewhere."

"Today Bill an appliance installer from Karl’s appliance of Rapid City came to install a new microwave. He showed up right on time, was very friendly and did an awesome job. We have been very pleased with the sales and service at Karl’s."

"I have had so many great experiences with this place-- I can't believe it took me this long to write a review. My first interaction was at the height of covid-- my fridge died out of nowhere. I was new to town so thought it better to try out a trusted local store as opposed to a big box store. I'm so glad I did. They found the perfect fridge for my awkward kitchen and got it moved in quickly, safely, and for a fair price. I decided to try them again for a new range-- I am absolutely the worst kind of customer to please when it comes to cooking appliances. They worked tirelessly to find the perfect model for me and it's so perfect it looks like it grew there. After that I decided to become a true South Dakotan and get a freezer for my mudroom. Having had such great experiences before I just told one of their team the cubic feet and color and it was installed the very next day. My most recent experience was for an upright freezer for my restaurant. I looked on the website, found the one I wanted (in stock, amazing inventory!) and it arrived the very next day. No hassle, no boxes. If you need appliances, for any reason, Karl's is the best, time and time again!"

"My wife and I have bought several different items from Karl’s, and each time the service has been friendly, professional and helpful. The entertainment center and the chair were both great quality and the sales process was very easy. When I need something for the house, Karl’s will be my first stop."

"What a horrible place to do business with. Hands down the most horrible customer service my parents have ever received. My parents bought a brand new $2500 LG refrigerator from this store in September, Karl's delivered it and hooked it up, start to finish including removing their other refrigerator. In November, the 11th actually, while my mom was walking by the new frig, she sunk into the floor. they immediately shut the water off and called Karl's. Here there was a leak an internal part that had been leaking since installation and had ruined their kitchen floor, caused mold to grow on their drywall and damaged the insulation below the floor as well. Karl's said they had no servicemen at the time and they would call the people they had doing service for them to come and take a look. No one ever showed up until just last week. It was verified it was a broken part from LG and the man from another business which Karl's had contracted to do the work wrote a full report, took the broken part and left stating they may need a whole new door. In the mean time I got involved because Karl's flat told me they were not responsible for the damages and that is what homeowners was for. John, the Regional Manager, said that to me on the telephone. A water damage company came in and had 7 hurricane fans going for 7 days to try to dry everything up and they removed the mold too along with cutting out the drywall and removing the kitchen cabinets that needed moved. My step-father has cancer, my mother is on oxygen, their home is small. they have lived in complete chaos since November 11 with their brand new refrigerator sitting in their living room where it remains today. The refrigerator is not fixed yet either and my mom was told today by Frank at Karl's, that there is nothing more than can do it is LG's problem. I was a very loyal Karl's customer until this past year when I bought a brand new washer and dryer set and it took about 7 months to get my washer fixed that was broken when I bought it. My dryer also quit working at one point and I was told to use the laundry mat, they had no service people to send to take care of it for weeks. This is a buyer beware warning as of this post, Karl's will not work with my parents in any way, have not been helpful to them in any manner and washed their hands of it all. they did not stand behind there service agreements or the warranty. I will never again do business with this company, it is a complete joke."