Olson Towing 2326 Dyess Avenue, Rapid City, SD 57701

"Upon receiving a quote for a tow from a location outside of Rapid City, the female on the phone told me I would receive the first 5 miles for free and would be charged accordingly. After the driver showed up, he took pictures of my vehicle, and we proceeded to go to the destination. My bill reflected I was charged for the whole trip. After my vehicle was fixed, I saw that my driver's side mirror was broken, I had just replaced this and it absolutely made me angry. I emailed Olsen towing twice to tell them it was broken and to send me the pictures they took, as I believe they broke my mirror. I have had NO responses. NO sort of communication since these emails were sent. What kind of company doesn't even try to figure out an issue with a customer?! I would not go through them again l."

"I would give zero stars and highly consider another towing service! I guess they're able to determine road conditions based on pictures alone and refused to pull my car out of the ditch along a private driveway. They couldn't be bothered to look with their own eyes. I won't ever call this company!! Edit: Another sign of a terrible company is one that only acknowledged positive reviews. They don't care to acknowledge their screw ups."

"Flat tire on an icy and cold I-90 near New Underwood. AAA sent Olson’s towing and Rick arrived within about 35 minutes. Rick was awesome and was very conscious to put our safety first. He was great to work with in every way. I appreciate the fast service and the great customer care!"

"My mother was outside of rapid with a major flat, when the tow showed up he said he wouldn’t do it due to the dog. My mother tried to explain that myself could come and get him right away since I was less than 10 minutes away, he left her sitting there. When something like that happens unexpectedly it’s nice to deal with a good person that’s gonna help all they can. Olson didn’t help."

"Tractor trip for Parkinson’s had a trailer issue that needed attention and Olson towing helped save the day. They also generously donated there services to our trip across country. Your kindness is so very much appreciated"