MVMG Monument Medical Center

"Been twice and both experiences were bad through two different physicians. Definitely avoid if possible. Unorganized, and when I gave feedback no one contacted me further. Obviously just another number."

"We've been with Dr. Foote for over ten years. She and her PA is amazing. However, since they moved to the new Optum location off Jackson Creek, the office staff at Optum is below par. Had a similar experience with office staff since a primary care physician retired. They are not organized, and treat you horribly when you call attention to the mistakes. Accountability and customer service needs desperate attention. Bottom line is the money we pay in insurance premiums and out of pocket contributes to their salary. Patients don't deserve flippant treatment. Customer service is key to making a business successful - they've missed the mark over a dozen times in our household. There's a reason they are at 2.5 star review - it's not one upset patient, it's many with valid concerns on customer service. I'm sure there will be yet another "I'm sorry, please contact our office response". Making arrangements for our family to move over to Centura Health group."

"I am sorry to say I had a similar experience with Rebecca yesterday. I needed an EKG for a surgery but since I hadn't been there in 4 years (Dr. Solano previously and wasn't returning because of him) the nurse let me know I would be a NEW patient...more fees. Rebecca was a "crabby " person didn't ask me what kind of surgery I was having but asked me immediately about my exercise and had that" lecturing me" look . I informed her that she was not clearing me for surgery but my Plastic Surgeon was and she left the room in a small huff. Needless to say , this is not the care or relationship anyone wants with a provider and if this had been pleasant (at all) I would have returned. I am not sure what message you are sending to these Dr.'s and PA's but I have had 2 that I would never make another appointment with.. That should make you think hard about the care we are receiving"

"Rude desk and nurse staff. Saw them turn someone away because they hadn't arrived for the appointment 15 minutes early. Then the nurse tried to push shots on us when we weren't even there for immunizations. Then a nurse interrupted while we were seeing the doctor to let the doctor know the next appointment had arrived. It's clear by watching them operate today that Optum is trying to get as many patients through in a day as they can, and numbers matter more than actually taking care of people. The doctors do seem to care about patients but the way Optum operates makes it difficult for the doctors to do a good job."

"Had a wonderful experience with the urgent care! The front office team were friendly and very helpful. They collected our information quickly. We only waited a few minutes. The nurse was more reserved not super friendly but nice. The doctor was great very personable overall it was a wonderful experience- especially considering most urgent cares are not so friendly. The facility is beautiful, and very clean. I plan to co very my family to the medical group family practice. It was a great experience highly recommended."