O'Reilly Auto Parts

"The boys behind the counter were all head-down on their cell phones and not a single one said “how can I help you” to anyone in line. We had to go up to one of the boys behind the counter and tell him what we needed to even get acknowledged. We had called another store and confirmed at item was there which it’s possible online inventory isn’t correct but it’s also possible the boys couldn’t be bothered to actually look for something because in the end they told us they didn’t have it and the other store was wrong. Just pathetic customer service skills honestly."

"The customer service is horrible here. Went early in the morning and stood there waiting 10 minutes for someone to check me out. Saw 2 people walk by without even acknowledging me. Then one of the cashier finally asks someone to come out and help me, 2 other workers were in the back and had attitude. Save yourself and go to AutoZone down the street."

"Great customer service had the part I needed sitting on the counter when I arrived had the other 4 items I needed as well appreciated much"

"In the past I've had great service at this oreilleys store , yesterday made me question if I should ever return there! Took an alternator to be tested, guy first had to check and see if there's one on the machine, then asks that I return in 35 min. And it will be ready. When I return the same guy is trying to avoid me and finally gets my alternator and tells me it is good ,he tested it.after putting it back on the car it's still not working right so I take it off and go to Napa and they not only put it on their machine while I was there they tested it twice and guess what ? I need a new alternator.so I don't know how this guy got a job at oreilleys or why he hasn't been trained right to use a machine so he lied to the customer! Ilike I said in the beginning I'm now questioning if I trust oreilleys enough to return !"

"Went here at about 9:45 on 9/9/23 since I was quite certain they’re open until 10. But when I rolled up the open sign was off even though they were open and I saw it lit up earlier that day. So it’s pretty obvious they turned it off to deter people. Anyways, after the added step of checking google, I walked in. But both employees just awkwardly gave me dirty looks instead of greeting me or saying anything at all. I understand it’s almost closing time, but there was still time, and I was in to quickly grab something simple off the shelf and out the door. Not like I showed up at the last minute and started asking them to look up all kinds of parts. Do your job"