Starbucks

"I love going to this particular Starbucks. The staff are always so considerate, the food and beverage made just right, the atmosphere calming."

"Sandra at the Lafayette,co location near 287 is one of the most lovely baristas I have ever met. She remembers me and is always considerate to ask about how my day is going. These are the best people to be handing out coffee...the ones who care about the people drinking it."

"7 am for hot chocolate. They had been open since 5:30, with the employees having arrived before then, so there was plenty of time to get this store into shape.. No other customers when I was there. There was no menu listening for hot chocolate, took the server a very long time to figure out what the price was, finally saying $6 plus for a grande. He didn't ask my name; after 5 minutes, I went back to ask was flippantly told, "It's right there!" I looked for the condiment station, saw it, dirty, empty, a few stirrers, and noting else. I was horrified with the drink - lukewarm watery skim milk with maybe a teaspoon of chocolate flavor. Removed the lid, drink wasn't even filled to the top, with zero requested whipped cream. I went back, told the server that the drink was completely unacceptable and that I wanted a very rich, chocolate flavored drink that was filled to the top and had an abundance of whipped cream. He had to consult with the other employee - they didn't know what to do so ended up asking me if I would like it made with mocha. I said I would like it made with chocolate and was told they had no chocolate. I was so frustrated that I just said fine and of course got something with no resemblance to what I had originally ordered. These people obviously hate their job - zero personality or warm customer interaction. While I was waiting this time, I couldn't help but notice how dirty this store was. Tables were unclean, chairs were askew, there were coffee beans all over the floor in front of the counter, the floor in the space to go behind the counter was filthy, and the display case with dirty glass contained not only very stale looking bread items but a large assortment of crumbs and other odd assorted items such as a layer of dirt filled grime with insects imbedded in it. I have attached a photo as evidence. I also noticed that the shelf in front of the store with all the merchandise was half empty, lids off items, and the container with the retail coffee bags practically empty. The store lighting was dim, and the music so loud I could hardly hear the server. When this new drink was ready, I asked about the milk and condiment station and neither employee seemed to understand what I was talking about. I pointed to the dirty, empty station and had to then ask that if one orders coffee or wants cinnamon, how does one does that. The answer I received was "Well I guess we can add that." I asked why the station wasn't stocked, and they had no answer - shoulder shrugs. Very professional. I mentioned on my way out that they might want to think about doing some cleaning and got blank stares. You know, I realize that this is a very minor and insignificant problem I encountered in this store this morning in light of the world crises going on, but at $6 and change, added to the wait time, ineptitude of the employees, and filth of this store, these issues are really appalling and fall way, way below the standards to which the Starbucks corporate marketing consistently implies are of the most the supreme importance. I've filed an official complaint with corporate regarding the poor service, substandard product, and obvious inept management of this store. I will be also be filing a complaint with Boulder County Health Department tomorrow. The last time I ordered a hot chocolate from a Starbucks, it was in Boulder, in a gleamingly clean, bright, neat, well-stocked store, and what I received was a rich, thick, real chocolate drink made with real milk and served with lots of whipped cream and to which I was able to add cinnamon from a clean, well stocked variety of condiments station. There are still many unemployed persons in this city who I know would like a job and could actually turn this store into what a Starbucks is supposed to be. I wonder when if we will be able to expect a complete turnaround in the sanitary conditions, level of service, and overall appearance of this very sub-standard store. I know we're not Boulder, but we deserve better than this. One attachment • Scanned by Gmail"

"I have consistently had good visits here! This time in particular, a barista named Nate was very considerate and helpful, giving me even more than I needed or expected for my order. I was quite impressed!"

"A model example for a Starbies. Nice lighting. Large space for plenty of people. Good music (they are playing Prince right now). Nice temperature. Friendly, pro staff. Lots of power outlets. Just come get a drink and a snack and see for yourself."