GUESS Factory 13801 Grant Street, Thornton, CO 80023

"Guess Outlet thinks they are playing COVID cops and limiting capacity. I'll take my money elsewhere, thanks."

"Wish I could give a place negative stars! Came and and found some clothes, headed to the checkout. No one was working the counter and had several employees walk by and just look at me. One employee in particular came out of the little door next to the register, and was talking about her weekend. Looked up at me then continued with her story. I ended up just leaving the clothes at the counter and leaving. Won't be coming back"

"Greater variery than expected' staff was friendly and welcoming, had never been in as didnt expect it have as many products as they do. They have items in various price points."

"The staff here sucks to the core. No humility, no dignity maintained towards the customers at all. Basically, they are not interested in working, super lazy. Most importantly, the guy who is at the frontdesk has no decency of talking to the customers properly. He was asking me to pick up the clothes of someone else’s claiming I have kept those clothes on the hangar."

"If I could leave ZERO stars I would. Came to make an exchange/return 2 weeks after original purchase. One shirts chain was broken once I got home, two pants didn't fit, and one shirt was just too big. I pulled one pair of pants out, I was told immediately it was final sale and would have to be on merchandise card. Okay. I pulled broken shirt out and I'm told they can't take back, even though tags are attached and never worn. I asked why, employee had no answer just told me to look at return/exchange policy at registers. I told her I read my receipt before I got here, nothing states that. I asked how would I know what is final sale, when it was not posted, nor was I told. She again had no answer and just ignored me. The cherry on the cake was that the store had NO MERCHANDISE CARDS to refund to! Mind you, this is prime Back To School season. At this point, manager Andrew LAUGHS at me while helping a different customer at registers. I ask him if he just laughed at me, I'm ignored and laughed at again. I keep my merchandise since no one can help me. As I'm leaving, I ask associate who is not wearing a name tag, if I can talk to management. I look over at registers where same female employee is looking, and I see Andrew, shaking his head NO that he is not coming to deal with any problem or concern. I asked her her name, supposedly it's Linda. After she rolled her eyes at me multiple times and walked away mid sentence, I waited 5 minutes, no help. I ask YET another female associate what the males name was, I was told I can ask him myself. That's how I come find out the man laughing at customers in store, is responsible for my experience and the training of his peers. I work in this center and trust me I told EVERY SINGLE one of my customers not to shop at this Guess. Customer service sent me a label to refund ALL my merchandise. DO NOT RECOMMEND!!!!!!!"