Amigo's Insurance

"What an amazing team, the workers are so kind and helpful. Keep up the good work"

"This place is awful. They work with an insurance company called falcon insurance. My partner got hit by someone insured by them and we called to file a claim and it's been more then 45 days an still no response. They sent us a letter saying they have to investigate and get a statement from the guy who caused the accident. They will not cover car rental until our car is in the shop. So hopefully no body gets hit with this insurance company."

"This place is horrible! I don’t know if it’s because I’m white and don’t speak Spanish for their liking, but I was hung up on every call and location I called!! Once I asked to get a quote… bam. I am hung up on like nothing. Just because you name yourself amigos insurance (amigos means friends) doesn’t make it Hispanics only! That’s racial discrimination. You know what that is? Yeah. It’s illegal. So hopefully you have Caucasian clients on your end because I am turning you guys in to the right authorities in this type of case. I can’t believe how you made me feel when I am looking for car insurance. It’s car insurance, I’m Caucasian, your name (amigos) is just a name, I am so sorry I know English and not Spanish, and I am tired of seeing this kind of stigma in this world and I have had enough. Good luck with your karma, hope it works out for you people."

"The staff here is very rude and unprofessional. I ended up purchasing a policy with another company just so I don't ever have to speak with them again. The worst customer service I have ever experienced."

"I've been a customer for years; rates are very competitive which is great but their customer service is definitely not the best. I talked to Alejandra today and I got nothing but defensiveness and 0 accountability, 0 resolution or even willingness to assist or resolve an issue. She blamed me first because I was calling the wrong location (like I don't know where I'm calling) Then she blamed me again because I gave her the incorrect number, I read it back to her maybe 4 times, looks like she is not familiar with the policy number formats; she showed 0 empathy for any misunderstanding or possible miscommunication; nothing. I got absolutely Nothing from her... I will have to make another call tomorrow because she refused to do an extra verification. in general, I'm satisfied with the agency but this time, this interaction was so poor, that definitely made me leave a review. I will definitely not judge the whole staff due to this poor interaction and will continue to be a customer but this should be an eye opening and coaching opportunity for the team."