Ann Taylor Factory Store

"Very disappointed with this store. The first time I went in to buy something I was supposed to get $20 off my purchase that did not happen the second time I went to the store. There was an issue with another lady wanting to claim her birthday coupon and they just could not find it and didn’t even try to work with her. She was a lady of color just not feeling too good about this store if you are a person of color. I did speak to the manager about this, but I wasn’t pleased with the results won’t be shopping here no ."

"Nice selection, great prices on clearance, helpful salespeople."

"Very nice professional clothes. But staff was not very friendly. They were very attentive to white, above 50s women, but not to me. (I have an accent and my husband is hispanic descent) Very dismissive. Also, when asked about military discount, lady stated that is "only for active duty" First. Active duty women will most likely not be wearing these clothes. Secondly, I've never heard such a thing for retails. I've shopped with our military discount for 20 years. It's either none or 10-15%. I will not be returning to the outlet store."

"My wife found many choices of good quality that fit her needs, but noted more than once the significant increase in prices over a previous visit. If you're prepared for retail store prices, you'll find a good selection and good quality here."

"I love, love Ann Taylor Factory clothes, they’re of great quality and they have some good discounts that I make sure I take advantage of. I’d never been to the physical store until today. I needed to return some items I ordered online and did not fit, they were a few of many I had ordered. The register lady was not very patient and when she was placing an online order for me as a replacement for a couple of items I returned, I asked her if she gave me the same prices I paid for the ones I returned and she said she went in and fixed the prices. I discovered that was not the case when I grabbed the receipts for the items to confirm, then she matched the prices correctly. I wouldn’t usually be this bothered by a mistake such as this but she was a little rude. She tried to stay courteous but wasn’t very successful. I think I’ll try to avoid coming to the store for this reason and the fact that they have better discounts online. They’re also far from where I live and work but that’s not their fault :)"