Movado Company Store

"So they sold me a watch with a battery that wasn’t working. When I came back for the battery replacement, they were extremely unprofessional and rude. Specifically, a worker called Melissa lied about when the watch would be done. When I called them back, that same Melissa person had an extremely disrespectful attitude and kept pushing off the time when it would get fixed."

"I called to get a battery changed in my Movado watch. They won't touch a Movado older than 5 years old. Their own watch! I guess you shouldn't expect your Movado watch to last more than 5 years, great investment..."

"Top notch experience here. Melissa and her staff are friendly, professional and offer one of the best priced, in stock selction of iconic, high-end time piece in metro Denver. Highly recommended and a short walk south from the northwest parking lot. #merrychristmas #Movado #movadocompanystore #iconic.#thorntonoutlets"

"If there’s zero I will rate this place zero! I purchased a watch on Saturday! Someone was also purchasing a more expensive watch during the time I was there. Of course, they were more focused on this guy! I was about to use this watch on Tuesday when I found out it’s not working. I also found out there was no plastic on the face of the watch, meaning they didn’t give me a new stock! I called the store and the guy said to come back Wednesday because the person who can replace the battery will be there the whole day. We drove an hour to get to this store! When we arrived there, I told them I didnt get a new stock. They replaced it with a new one but it also wasn’t working! The sales lady goes “It’s a new one so it should work.” Uhuh SURE??!! The guy wants me to come back on Saturday because he cannot open the back of the watch and someone has to do it. I told him I’m not driving back and I want a refund instead. He then said they do not do refunds as a company policy, they can only do exchange. I didn’t want anything else and so I asked if I choose something else will they give me the same price. Of course I know the answer to this, but he said it so proud that I’m only going to get what I paid for. I get that! But what about the hassle you guys gave me???!!! Me and my husband were there the whole time and NONE of them apologized for this inconvenience and they literally gave me no choice but to exchange the watch to something else because none of their stock works! I had to pay $90 more for this exchange! The lady who originally sold me the watch had the audacity to tell the guy that she should still be credited for that exchange because she “helped” me with that other watch too! The reps here are way too focused on their incentives than what their customers needs. I hope this gets to both of you and your manager! Horrible experience!!!!"

"Stephen at the Denver premium outlet store Movado, is one of the best customer service representatives I have had the pleasure of doing business with in a very long time. He is courteous, attentive ,all while offering great information. He also is great assisting customers in making good choices. The manager of this store must know how to hire and train great and formal staff."