Delta Restoration Services of Denver

"Delta's mitigation business is excellent and does great work--please note that this review does not apply to them. Their construction division caused a 2.5 month delay in the reconstruction of my home. I have saved text messages, e-mails and recorded phone and in person conversations as proof. They'll give you a lot of promises once the mitigation work is done, but their construction division just isn't capable of running a project in a timely manner and they will cause you a considerable set back financially if you're living on insurance ALE. I recommend you go with a reputable general contractor that is capable of doing a good job and responding to you. That is not Delta."

"Delta and USAA together have caused us more problems than they fixed following a water incident. As a local business owner, I want to support others like me...this has been roundly tossed back in our face in this case, without empathy, transparency, communication, or concern. 1. We paid Delta a $6400 deductible directly to get water mitigation underway, and mitigation went okay (Day 1-2 after water) 2. Delta secured contractors to do the repairs, and provide a insurance estimate (Day 45-60) 3. Delta told us to "take the deal private" with their contractors 4. Delta's contractors cancelled on us as soon as that happened. Delta would not come back into the picture when we told them. 5. We went to Craigslist to find a substitute (Day 60+) 6. Substitute did bad work which we fixed with our own labor (Day 150) 7. After being dark for 3 months, Delta filed a lien on our house for an additional $2600 (Day 180) 8. We asked for and had a meeting with their GM, Kristian, and laid out our case and concerns (Day 195) 9. Kristian would not budge, but said he would review documentation and get back to us after a family vacation 10. I researched all documentation provided to USAA and found their numbers did not add up...indicating we already overpaid by $2400 with the original deductible. (Day 200) 11. I emailed Kristian a couple of times to inquire about this and have had no response (Day 220) 12. We found that Delta submitted their lien claim to a credit agency prior to the meeting with Kristian, but he did not inform us of this. The credit agency wants an incremental $800 service fee (Day 240) This will have to go to court next as we feel we have claims against them:...we have significantly overpaid, plus the lack of communication, kids getting splinters in feet for 6 months while nothing was repaired, etc. I would not survive as a business owner if I worked this way...but insurance response services have a way of trapping people in a situation they can't avoid, and it doesn't easily punish bad service provider behavior. Photos attached: the floors we lived with for 6+ months, and the poor workmanship we had to correct after their services bailed on us."

"We had a leak in our kitchen from the master bath. They arrived promptly (even early) and got to work to get our ceiling and floor dried. We had no issues with their service or people. We did have another issue stem from our original service. Delta Disasters owned the issue and took care of us. Things happen. To me, it is all about how the company handles the issue once it happens. Delta stood by their word and took care of us. You don't often get that from a company. Bobby was great managing the project. A shout out to Beth, Phillip and Trevor for doing a great job moving our furniture back in and having patience with me. Thank you, Delta Disaster Services. While I hope I don't have another issues, I know that we will be fine with you in our corner."

"From the day the Delta team arrived after our water leak to the day everything was renovated and finished we felt very comfortable with the staff and their courtesy and professionalism. Everyone was very experienced and friendly and a pleasure to work with and they engaged seamlessly with our insurance company. It was also great that they can handle everything in house from the water mitigation to the dry wall, flooring, cabinetry, you name it! We are very happy with how everything turned out and would highly recommend Delta to anyone in need of their services."