United States Postal Service

"I live in an area that's close to Aspen Park and maybe 12 minutes from the Conifer PO, but technically my address is in Morrison, so this is my "local" PO... 25 minutes down the hill. Still, the PO itself is great, so here is my attempt at a balanced review of the operation. The Good: - Always very nice, polite, and helpful staff. Some of the employees have been here a long time, and even the new hires seemed to be well trained and have solid customer service skills. - One of the more picturesque PO's I've been to in the US. It's in a quiet area right outside of downtown Morrison with views of Red Rocks and across from a park with beautiful deciduous trees. - It's a much more streamlined operation than Conifer, which you can read the horror stories about here on Google. So while the drive here is long and occasionally frustrating with traffic or weather on 285, ultimately, I'm glad this is my PO and not Conifer. The Bad: - The PO will not deliver to our homes because we are on a rural dirt road. I mean... this is Colorado. Half the roads are dirt. UPS, Fedex, DHL, and Amazon-contracted drivers all drive right up to our doors. Why can't USPS, a local organization that should know the area better than anyone? - The mail slots we have at the bottom of our road are a joke. They are about two inches tall and only fit junk mail and the occasional padded envelope. There are only four parcel boxes for dozens of properties, and they are always full, so every week we get a pink slip that a package is at the PO. - Lately, delivery drivers from this PO have been putting boxes wherever they feel like it - including on the ground in front of the mail slots, or in rusted old mailboxes nearby that no one uses anymore. I'm not sure if they are trying to be helpful and have people avoid the long drive to the PO to pick up packages, but this is pretty reckless and insecure. I'd rather make the drive then have my package stolen and deal with the aftermath. Morrison PO if you are reading this, PLEASE do not leave packages unattended in the open."

"A few months ago our USPS mail carrier stopped delivering packages to our home. Instead, they leave them laying around the community mailbox row or on top of the mailboxes for anyone to take or to get soaked in the rain. I don't know what changed but it has become obvious that USPS in Morrison is no longer a good Post Office and their carriers don't care about their work anymore."

"I went in to mail my passport overnight and, despite paying for overnight shipping, it did not arrive to the passport center until 5 days later. As a result, my passport may not be processed in time for an upcoming trip, which has caused a lot of stress. I'm not sure what happened, but this is not a reliable post office."

"I was very impressed with the customer service in this post office. Mail in my neighborhood seems to frequently get delivered to the wrong address so hopefully they can fix that. I recently had an important package not show up though and reported it to them, they had determined within a few hours that it was delivered to the wrong address and followed up with a call that night. The next morning they had my package back for me and ready to pick up. It was great to receive personal service from a place like this and I was impressed by how quickly they were able to respond to my problem."

"We visited Your Post Office. Beautiful ... great customer service. There is nothing like picking up a pen and writing someone and putting a stamp on an envelope and sending your letter off .... Email isn't the same."