Pines At Marston Lake

"I just had maintenance come and had to write a review. We moved in about 3 weeks ago, and have had seriously one of the best experiences out of the 3 places we've lived in the Denver metro area. The manager Angee, has been so helpful, kind, communicative and informative. I felt really comfortable reaching out to her about a concern we had, the maintnance came the next day and he was so knowledgeable, thorough, and nice! We saw some concerns about parking in other reviews... we have had zero issues with finding a spot and usually get home around 6. I definitely feel like this place is one of the better options and would definitely recommend!"

"I AM A REAL PERSON Oh my goodness these people don't need to be so rude all the time. We get scared to call them because we don't want to deal with the meanness. They don't shovel in a timely manner (very dangerous), don't be fooled by the pretty windows they just let the heat out IF the heater even ever works, the AC is constantly broken, dead animals in the pond, trash everywhere, outside hall lights are out all the time, car break ins, bad water damage throughout the apartment, no parking ever, no hot water in the winter and I think all of the neighbors are practicing their MMA moves at 2am with how loud it is. Really for this price we could live in a luxury apartment. What a mistake."

"1. I am a real person. 2. I renewed my lease here and chose to continue to commute to my job because of the experiences I have had with the maintenance staff and leasing office. Oxhana, Angie, a Diane are good at what they do and want you to live here. It’s evident at each level of this complex. The maintenance staff has even come out on Sundays with less than an hours notice to fix needs. These people actually care which I cannot say for really any other community I’ve lived at. Also, literally never had an issue with neighbors or hearing footsteps, all around rockstar community. 3. Seriously thank you for all you have done for me and mine."

"I never got to leave a review for this apartment complex but I lived there from 2019 to 2021 so roughly 2 years. If you are looking for an honest review here it is... I would first like to say that the people who work in the office have always been nice, Daniella at the time was the person I preferred to speak to. She was always nice and helpful. As far as maintenance, I believe I only reached out to them once. Something was wrong with the toilet and they were able to fix it the next day. I can't say I was too happy about the exterior maintenance. When it would snow, a maintenance person wouldn't shovel the side walks until mid day. So I had actually slipped and hurt myself 3 times and my husband slipped 2 times as well because of this. Ice would build up easily and you would have to reach out to the office to have someone come out and have salt poured out. As far as the outside, yes the grass is kept nice and it really is a nice view. If you hate bugs, this isn't the best place for you. The ponds around tend to attract huge bugs and the lights outside your doors stay on, so you will have large amounts of bugs outside your door. I would have wished to have the staircases cleaned once in a while, I personally at some point would sweep the outside of my door and the walls since spiders would make huge spider webs and all these bugs would be hanging over your apartment entrance. Next, I would like to mention that you will be a victim of car break ins. In the 2 years I lived there, my husband's motorcycle was stolen, one of my cars windows was broken into and my husband's truck was also broken into. I know for a fact that there are watchers, they will watch you and your cars. I would like to add that there wasn't enough security, and if there was they obviously didn't do enough to watch out for the complex. The apartment itself isn't too bad, they are clean and never once did I spot a cockroach or bed bugs. The water pressure is good too. The bedrooms are spacious but the living room we had was small. Also, there isnt very many windows, so the apartment can appear very gloomy and dark. It's a bit outdated, if you have lived at newer apartments you can definitely see the difference. It isn't the worst place but I do feel like there is room for improvement."

"I have lived at the Pines at Marston Lake since 2015 and am very happy with this apartment complex! I’ve had a few minor maintenance issues over the years, but the Maintenance team is top-notch!! I have lived in apartments over the past 30 years and have never been in a community where the Maintenance team is this good. Seriously! They are very responsive and almost always come out the day that I have submitted a non-emergency work request (if it’s not too late in the day). Even on weekends, the Maintenance team is responsive. On a recent Sunday, my furnace fan went out so the AC wouldn’t work. I called Maintenance and they were here in about 30 minutes to replace the motor. The property is maintained very well. The lawn is always mowed and looks nice. When it snows, the sidewalks are always shoveled and the parking lots are plowed. The apartments are spacious and have nice amenities. My unit has stainless steel appliances, lots of storage and closet space, large balconies, and wood burning fireplaces. The office staff is awesome! They are responsive to questions and are always friendly and helpful. I’ve lived in places where the office staff regularly changes, but this place is not like that. People in the office know who I am and will say hello when I walk in. I feel a part of the community. I recently worked with Jamie, the new Property Manager and she was very friendly and helpful. Before moving here, I looked at more than 25 complexes and am happy that I made a good choice with the Pines. Thank you!"