United States Postal Service

"When the post office I'd booked passport appointments at had their agent out sick, the Bayfield office was willing to take us on the spur of the moment. Victoria and Yvonne were both extremely helpful, and gracious. Thank you!"

"I received notification that my package that I've been waiting 4 months for had finally made it to the Bayfield, CO post office and was ready for pick up. The office hours here on Saturday are 10:00-12:00. I went in at roughly 11:30 to pick up my package. When I got there the woman at the desk refused to even look for my package or even ask for my tracking number. She told me to come back after 2:00. I reminded here that they close at 12:00. She said that there would be a key in my post office box for the parcel. I explained it would be too big for one of the lock boxes but she said it would it fit, without asking dimensions. Clearly I was just being blown off because she didn't feel like helping anyone today. Bayfield is not a large community, there was no line before or after me so it wasn't like she was extremely busy. Just not willing to help, to the extent that she lied altogether. I went back after 2:00 as per her instruction, and nothing was in my box to retrieve my parcel. I believe this is the same woman, all the other reviews on here are upset about. I've made a complaint directly to the Post Office. But I don't feel it will do much good. Seems like she has been like this to quite a few other people for several months now."

"There is a lady who works here with long brown and blonde hair she was very rude and snippy while i was trying to get my passport . she was almost talking down to me and not being very helpful at all she should not be working customer service if she is going to be rude and snippy to everyone who comes in. This put a really bad taste in my mouth and just made me feel like never coming back here . It made me not want to trust her with any of my personal info and on top of this whole experience she made me second guess my decision on getting the passport card instead of the book which is a BIG difference."

"We have had a variety of problems with the Bayfield Post Office. There have been 3 occasions when we put our mail and packages on hold and provided explicit instructions telling them to keep our mail at the PO until we pick it up. Instead they delivered the held mail and packages to our mail box on our road where it was subjected to freezing temperatures causing damage to the contents of the package. We have complained about this several times but they continue to do it. Also, we have had valuable mail (including a large check) , which had been received by the Bayfield PO but was stolen before it reached our mail box. In addition, it is difficult to talk to the management by phone and most recently they hung up on us."

"I had the "pleasure" of meeting the postmaster today Victoria Delsid. Having lived here for more than 15 yrs, I was very surprised by the hostility and lack of professionalism she exhibited . It completely explains why the service there is so bad, why they can't keep the PO staffed and why the building is a dilapidated mess. I always wondered why there was unregistered junk cars with car parts,trash and other debris scattered throughout the postal property. I am still wondering how this unqualified, poorly trained person got this job. After reading the reviews and talking to my neighbors it seems that this PO has a chronic mismanagement problem. The postmaster and staff have forgotten they are public servants and are required to resolve our issues. We are not customers,we are the ones that pay them. That said, I believe its time to escalate the issues and start climbing her chain of command. Don't bother with the online complaint system,its meaningless. Any contact information for the chain of command would be appreciated"