Home Services at The Home Depot

"We hired Home Depot to do cabinet refacing. The lead of the project (Matt) was nonresponsive (by email or phone). We had a couple issues with doors that didn't fit and it took over 6 weeks to reorder the materials. Frustrating. However, when finished, we we're satisfied with the result."

"Do not order windows through Home Depot!!! I've never seen a bigger disaster! They will write up your contract wrong, lose windows, send installers with no experience to your home, not complete the work, do the work in correctly!! I have new warped ceils ( not put in flush) and water is coming into my house! They management won't resolve any issues and will intimidate and send you rude emails while you will be left scrambling to hire someone to fix the entire installation!! I'm done with the zero level of professionalism and lack of disregard to customers!!!"

"While Home Depot has good prices and friendly store staff, there installation outsourcing with Home Solutions is the absolute worst. We purchased flooring on 4-5-2017, Home Depot failed to place the order which was then received on 5-12-17. Installation was scheduled for 5-25-17, we received a call yesterday that it is being rescheduled for 6-7-17. It appears they must only have one crew for floor installations and do not care about the inconvenience they create for their customers. Horrible experience, would not recommend to anyone."

"Went here to get a door installed at our house. It will officially be over 3 months from our order date to our install date. Not only that, but the original Home Depot installer (or Home Depot contractor I should say) took our entire door frame out before realizing the initial door wouldn't fit. Which means we have plywood nailed up as a "door" until the new door is installed. November in Colorado is cold, so that draft should feel great. Bad service department (at least in the doors), bad suppliers (1-2 month wait for door), and horrible contractors."

"Here's my warning, avoid Home Depot like the plague.I'm a retired general contractor that's been in the industry for 34 years. As such I've seen exceptional quality craftsmanship and materials and I must say that neither can be said about Home Depots window and sliding door products and their sub-standard craftsmanship from their contractors. For example the product they installed was supposedly the best on the market (a double life-time warranty window porduct). However, when you examine the installed product all of the screw fasteners are visible at a glance (which is extremely ugly for a finished and very expensive product). Secondly, 18 months after the product was installed all of the caulking failed creating gaps around all of the windows and sliding doors. Third issue: It took my wife and I more than 30 days to get someone from Home Depots service center to coordinate a return service to correct the failed caulking and separation in the screening on the sliding screen door. Fourth issue: when Home Depots contractor installed the sliding door he never secured it to the sill plate which caused the door to separate from the sill plate and the wall, we could not use the basement sliding door due to the fact that it was separating from the wall. When we finally got someone to come to our home to correct all of the issues (after 3 people on 3 separate occasions came to our home to measure for windows that we never ordered, instead of correcting the issues with the failed installation) the contractor did not correct the separation in the screen door nor did he finish the caulking work. But, he did manage to leave several screws on my back patio floor (what a sloppy jerk).As a retired general contractor I would not have lasted one week in the industry if I had performed incompetant sub-standard service like that of Home Depots contractors. I will never purchase their products again nor will I have their incompetant contractors enter my home for any reason. Should my very expensive, double life-time warranteed windows and sliding doors ever require repairing, then I'll perform the repair work myself. I escalated this issue to upper management and they "assured" me that it would be addressed to my satisfaction...boy, was I sold a bill of goods with that so called "assurance" from upper management. I'll have to correct these issues myself in order to get the the quality that I should have received in the first place, and the job done in a timely manner. If you're looking for exceptional quality material and craftsmanship, then you should avoid Home Depot at all cost. I paid over $8,000 for three average size ranch house bedroom windows and two sliding doors, it was the biggest mistake that I've ever made. That's what I get for doing business with Home Depot. In conclusion, if you're looking for crappy quality service that you'll definitely regret, then Home Depot is the place for you.Sincerely,John Siri8692 W. 67th AveArvada CO. 80004"