Allied Van Lines

"Driver was communicative and all of my belongings were delivered to my new place in a safe and timely matter. However, the consultant and coordinator were less helpful. I knew more about my shipment than my coordinator did throughout the process, and they also wasted my time by giving me bad information about the availability of extra boxes in their warehouse. It was a disappointing customer service experience."

"They checked in every day. They were fast and efficient at my loading and unloading my goods. Each of items organized and labeled inventoried for great tracking of my goods. They were on time."

"Our house was packed up in a chaotic and rushed manner and with poor use of packing materials. Delivery was delayed from initial e-mailed expectation, followed by the worst customer service experience. Upon delivery, more things were broken and damaged than I expected from professional movers and because of the chaotic and poorly organized packing process, unpacking has been a prolonged and frustrating task. This was our third interstate move and by far, the worst experience."

"My delivery was two weeks late and some items were damaged and missing. Bailey's Moving & Storage in North Salt Lake City and Allied are the two companies involved in this fiasco. Oh yeah, I went thru the claim process and was only sent a check for $500 because they said it was only 5 days late. They loaded my stuff on August 7 and delivery date was supposed to be August 13 (expected delivery dates were 12-19), but they stated the truck broke down, so they unloaded my stuff into storage without authorization for over a week. A truck finally arrived to load my stuff out of storage on August 21 and delivered on August 24. Over the two weeks, Baileys' and Allied representatives were very deceptive and refused to answer simple questions when I inquired about the moving process. Not the responses I should have received after paying over $15,000. Which was supposed to be charged on my credit card upon delivery but was charged the day after I moved. In my opinion, I would definitely avoid using these two companies. They are a bunch of lying criminals."

"I hate leaving bad reviews but I have to be honest. The team was nice when loading my things but they crammed everything into the smallest space possible. Disassembled all my things and then did not reassemble them when they dropped things off(I was told they'd reassemble them). Some of my items were broken from the move, I paid for the insurance to have them covered. Turns out the process takes months and the communication is so bad. It's almost like they just hope I give up so they don't have to reimburse me. They added up the total of my reimbursement wrong and I've tried calling, emailing and nobody is able to help me. They just keep looping me to the same claims adjuster who hasn't helped at all and isn't responding to me. I would not suggest using this moving company, at least if you got the crew I did."