Boulder Gardens Florist 3060 28th Street, Boulder, CO 80301

"Thank you so much, Hannah, for making my daughter's birthday so special. We greatly appreciate you going the extra mile to make everything perfect. Thank you again for the beautiful flowers. We will diffently use your services again in the future."

"Update: Boulder Gardens did call me directly with apologies and corrections. Kudos for the accountability. Ordered a bouquet that was pictured as a dozen roses in two colors. I added the additional dollars to make it “premium” and received 12 roses of two colors, but nothing resembling “premium.” I could have bought a dozen roses at a local grocery store for a fraction of the price. I’ve had good luck in the past, but they obviously can’t handle the largest floral holiday of the year. AVOID!"

"Above and beyond experience! Fast and reliable service. I called them concerned needing assistance with my delivery and Taylor made possible that the most important person in my life got beautiful flowers for her birthday. Ordering is a breeze, they are friendly and knowledgeable, and even if you are ordering miles away they got you covered. If you or your loved one live in Boulder, let this be your flower shop."

"(Updated & Upgraded. See end of review) SUMMARY: Even after discussing on the phone a few changes I wanted to make to one of their pictured arrangements, the flowers were delivered a day late, they did NOT include the primary flower of interest, and the flowers were already wilting a few hours later. DETAILS (WITH PHOTOS): I wanted to send flowers to my sister for her birthday. A friend had advised against using Boulder Gardens, because "the flowers won’t last more than a day." But the reviews on Google were really good, and the website images were impressive, so I decided to give them a chance. That was a mistake. My sister's favorite flower is the Japanese Iris, so I selected the 'Blue Skies' arrangement to start with. The photo on the website (see 1st photo attached) is supposed to represent the Standard $66 arrangement. They also offer a Deluxe $77 arrangement, and a Premium $88 arrangement. I ordered the Premium, so the arrangement should have looked even better than the website photo. The website does warn that they reserve the right to substitute different flowers from those pictured on the website. With this in mind, I called two days before her birthday and confirmed that they would have the irises available for the delivery. Well, they missed the birthday delivery date, and it arrived the next day instead. And the arrangement didn't contain ANY irises at all (see 2nd photo). They had substituted delphinium (which can be nice, but these were not; the blooms seemed already spent). Not much blue for an arrangement called 'Blue Skies.' And 8 hours later, these were already drooping (notice the red circles in the 3rd photo). I emailed the florist to explain how disappointed I was in the arrangement and the late delivery day, and requested a refund of 'at least 50%.' The next day, I did receive an email noting a refund of ~50%, but not a single word apologizing for the problems. Getting a partial refund is the only reason I'm rating them two stars instead of one. UPDATE: Ten days after my negative review was posted, I received a call from the business owner, saying that he had just seen the review. He was very nice, and very apologetic. He said that mine wasn't the only recent complaint, and that he'd been 'having some problems with the design team', and had 'made some changes'. He offered to deliver a replacement arrangement, and I said that would be great, if he could make sure that it included blue irises this time, and something yellow to coordinate with the yellow tongues of the irises. He assured me that it would, but said their delivery of flowers hadn't yet arrived that morning, so the arrangement might not be delivered that day. Well, it wasn't delivered that day, nor the next one, nor the next one. But 3 days after the phone call, a nice arrangement was delivered. And it included a lot of blue irises, which was great (but it didn't include any yellow flowers). I've included a photo of the replacement arrangement, so you can see that it is indeed closer in appearance to the arrangement shown on their website. So, because the owner was so nice, and because they sent another arrangement, I'm increasing my star-rating from 2 to 3. But it seems like they're still having problems with making deliveries."